Demo

Case Manager Family Shelter

ServiceNet
Pittsfield, MA Full Time
POSTED ON 1/4/2026
AVAILABLE BEFORE 2/2/2026
Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Tuition assistance
  • 401(k)
  • 401(k) matching
  • Opportunity for advancement
  • Training & development
  • Vision insurance


Case Manager

Division: Shelter and Housing

Location: Pittsfield, MA

Schedule: Full-time

Compensation: $21.00/hour

Position Summary

ServiceNet is looking for a compassionate and forward-thinking Case Manager to join our team at Our Friends Shelter. In this role, you will help individuals and families experiencing homelessness build the foundation for long-term stability. Through direct support, advocacy, and collaboration, you will assist guests in accessing essential resources as they work toward permanent housing.

Key Responsibilities

  • Conduct comprehensive intakes and assessments for all new shelter guests
  • Support and advocate for individuals and families in shelter or transitional housing
  • Help participants access and follow through with treatment, medical, vocational, housing, and community-based resources
  • Hold weekly meetings with guests to review service/treatment plans, set goals, make referrals, and monitor progress
  • Foster a positive and supportive residential environment in collaboration with participants and shelter staff
  • Maintain clear, accurate case management and progress notes, as well as other assigned documentation


Qualifications

  • Bilingual candidates (Haitian Creole / French / Spanish) are encouraged to apply
  • High school diploma or equivalent required, with additional training equivalent to two years of college
  • At least one year of experience working with individuals affected by poverty, mental health challenges, and/or addiction
  • Familiarity with local social service agencies and available community resources
  • Valid driver's license and an acceptable motor vehicle record


Benefits:

  • Paid orientation and trainings.
  • Generous time-off package.
  • Comprehensive health and dental insurance plans.
  • 403(B)-retirement plan, with employer matching.
  • Long-term disability benefits; paid life insurance.
  • Advancement opportunities; tuition assistance; and several more benefit options.


Want to learn more about ServiceNet?

https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Salary : $21

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