Consumer Brand Support Representative

Are you a dynamic individual who thrives in a collaborative team environment and has a passion for providing exceptional customer service? If so, we want you to join our team and be a part of our vibrant and positive workplace culture. We are looking for a Consumer Brand Support Representative who is ready to make a difference and help us exceed customer expectations.

Job Summary:

As a Consumer Brand Support Representative at Winston Products, you will play a vital role in ensuring our customers receive top-notch service. Your day-to-day activities will involve prioritizing orders, responding to customer inquiries, processing transactions, and collaborating with various departments to guarantee a seamless customer experience. Your agility, problem-solving skills, and proactive attitude will be key to keeping our valued customers happy and retaining their loyalty.

This position is located onsite in Solon, OH and is an Entry-Level Position.

Key Responsibilities:

• Respond to phone calls, emails, social media channels and other customer facing platforms with a sense of urgency.
• Collaborate with warehouse staff on processing consumer orders, returns, and replacement products.
• Complete special projects as assigned, contributing to the team's success.
• Prioritize daily orders, projects, to maintain efficient operations.
• Proactively anticipate and address potential customer issues to ensure their satisfaction.
• Collaborate and communicate effectively with colleagues across different departments.
• Create and document processes to enhance operational efficiency.
• Monitor and engage with social media channels for comments and inquiries.

Preferred Qualifications:

• Education: An Associate or Bachelor's Degree
• Experience: 2-4 years of experience in customer service, business, marketing, logistics, retail, call center or high-volume support environment.
• Familiarity with outdoor products, tools, hardware, or similar industries is a plus.
• Bilingual skills are a plus.

Critical Competencies:

• Ability to adapt and thrive in a fast-paced, ever-changing environment.
• Strong organizational skills
• Proactive and driven to lead and develop oneself and team members.
• Strong focus on teamwork, collaboration, and relationship building.
• Strong interpersonal skills and conflict resolution abilities.
• Intermediate computer skills (MS Office, CRM platforms like HubSpot, SAP B1).
• Knowledge of e-commerce platforms is a plus: Shopify and Amazon selling service.
• Strong work ethic and commitment to excellence.

If you're ready to be part of a dynamic team that values collaboration, customer satisfaction, and personal growth, we'd love to hear from you. Apply now to join us at Winston Products and help us deliver outstanding customer service while enjoying a positive and engaging work environment!

Job Type: Full-time

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Shift:

8 hour shift

Day shift

Education:

High school or equivalent (Required)

Work Location: In person