Manager of Revenue Cycle

Winona Health Services
Business Services
Manager of Revenue Cycle
(1.0 FTE), 80 hours a pay period
Days, 7:30am-4:00pm, Monday-Friday, though some flexibility may be needed
Weekends: None
Holidays: None
Telecommute: Need to be available for caregivers that report to this role

Position Overview:

The Manager of Revenue Cycle assists the Director of Revenue Cycle in providing guidance, oversight for the business office functions and reimbursement support for revenue-producing departments within the organization to achieve performance goals. The role is responsible for managing day-to-day revenue cycle operations to ensure accurate, timely, and compliant workflows that support optimal cash flow, financial integrity, and enhance the patient experience.

The Manager of Revenue Cycle role encompasses multiple functional areas within the revenue cycle. While the core leadership responsibilities and competencies are consistent, specific areas of operational focus may vary. The role is organized into three primary functional management areas, each with distinct operational accountability, as outlined below.

Functional Areas of Responsibility

Manager of Revenue Cycle – Billing & Contract Management

• This functional role provides leadership and oversight for billing and reimbursement operations across WHS and WSS, as well as payer contract management. Key responsibilities include:
• Oversight of charge capture, billing, and reimbursement processes for assigned entities and service lines.
• Manages payer contract loading, maintenance, and monitoring to ensure accurate reimbursement and compliance with contract terms.
• Collaboration with Information Systems and Accounting to ensure billing systems, fee schedules, and contract configurations are accurate and up to date.
• Identification and resolution of complex billing issues, payer denials, and reimbursement variances.
• Monitoring contract performance and supporting leadership with reimbursement and payer strategy insights.

Manager of Revenue Cycle – Cash Posting, Reconciliation & Credit Balances

• This functional role provides leadership for all cash application, reconciliation, banking updates, and credit balance activity. Key responsibilities include:
• Oversight of daily cash posting for all payment sources, including insurance, patient payments, electronic funds, lockbox, and point-of-service collections.
• Ensures accurate reconciliation between bank deposits, billing systems, and general ledger activity.
• Management of credit balance identification, research, resolution, and patient or payer refunds in compliance with regulatory and organizational policy.
• Oversight of banking information maintenance and internal controls related to cash handling and posting accuracy.
• Collaboration with accounting and compliance to support financial accuracy and risk mitigation.

Manager of Revenue Cycle – Customer Services (Registration, Eligibility, Collections & Patient Experience)

• This functional role provides leadership for front-end and patient-facing revenue cycle operations. Key responsibilities include:
• Oversight of registration, eligibility and benefits verification, point-of-service collections, patient collections, and customer service operations.
• Ensuring accurate front-end data capture to support downstream billing, reimbursement, and compliance.
• Management of patient financial communications, service recovery, and escalation of complex or sensitive concerns.
• Monitoring adherence to standard work and leading process improvements that balance financial performance with patient experience.
• Collaboration with clinical and operational leaders to align access, registration, and financial workflows.

Essential Duties & Responsibilities:

Across all functional areas, the Manager of Revenue Cycle:

• Ensures timely and accurate charge entry, billing, cash posting, and reconciliation for assigned functions.
• Drives process improvement initiatives related to revenue cycle performance in collaboration with leadership.
• Coordinates audits and monitoring activities to promote compliance, standard work adherence, and process improvement.
• Manages human resource functions including staffing, timekeeping, role summary reviews, performance coaching, and corrective action.
• Works with the Director of Revenue Cycle on departmental planning, performance monitoring, and operational prioritization.
• Manages and responds to patient complaints and feedback and feedback from internal stakeholders.  This includes direct communication with patients and families regarding billing and financial processes.
• Coordinates with management and finance staff on special adjustments, write-offs, high-dollar accounts, and escalated issues.
• Provides coverage and support for peer Managers of Revenue Cycle.
• Performs other duties as assigned.

Supervisory Responsibilities:

Direct reports may include positions aligned to the assigned functional area(s) of responsibility, such as:

• Billing, reimbursement, or float support roles
• Cash posting and reconciliation staff
• Registration, eligibility, collections, or customer service staff

Skills and Experience:

Required:

• Bachelor's Degree in Accounting, Finance, Healthcare administration, Business Administration or related field
• 5 years of clinic and/or hospital supervisory experience
• Advanced analytical skills to identify revenue leakage and develop strategies for improvement
• Certified Revenue Cycle Representative (CRCR) or Certified Revenue Cycle Professional (CRCP)
• Advanced proficiency with Microsoft applications which may include Outlook, Word, Excel, Team and other web‐based applications
• Ability to communicate to explain complex information effectively, in writing and in person, to all levels of staff, management and external customers across functional areas
• Ability to lead operational initiatives to meet or exceed customer service standards

Preferred:

• Previous supervisory/management experience is preferred 

Summary of Benefits at Winona Health:

At Winona Health, we are dedicated to offering a comprehensive and affordable benefits package for our employees and their families. While benefits may vary based on employment classification and job status, the following key benefits are available: 

Health Insurance: Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives 
Income Protection: Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans
Retirement Planning: Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met
Work/Life Balance: Flexible scheduling, paid time off, and earned sick time to support personal well-being 
Education & Development: Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth 
Employee Discounts: Special offers with local businesses, including the YMCA and cell phone providers

For more details or specific information, visit our website or contact Human Resources

Internal Applicant Policy:

It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers and position reclassifications.
 
Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer. The employee’s past performance, experience, training and qualifications will be considered in transfer/hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications.

Disclaimer:

Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act.