Warranty Administrator

Key Areas of Responsibility

• Review, evaluate, and adjudicate warranty claims for accuracy, completeness, and adherence to published policies and procedures.

• Provide guidance and support to dealers regarding proper claim submission, documentation requirements, and warranty processes.

• Communicate warranty policies, updates, and decisions clearly and professionally to both internal and external stakeholders.

• Analyze claims that fall outside standard guidelines and recommend appropriate resolutions, policy clarifications, or escalations.

• Collaborate with internal teams and dealers to ensure timely, consistent resolution of warranty issues and shared alignment on requirements.

• Coordinate the return of warranty-related products from dealers as part of established return programs.

• Provide billing support for roadside assistance programs, ensuring accurate and timely processing.

• Maintain and update warranty registration records to ensure accurate customer and product information.

• Process customer reimbursements for Customer Care and Factory Service in accordance with established procedures.

• Supply vehicle-specific data to dealers, including build sheets, title year confirmation, and open recall information.

• Support continuous improvement initiatives by identifying process gaps, recommending enhancements, and contributing to improved controls and customer experience.

• Assist with change management efforts, including documentation of best practices, workflow updates, and development of training materials.

• Perform additional duties as assigned to support overall business needs.

Critical Competencies

• Strong written and verbal communication skills.

• Self‑motivated, proactive, and able to work independently.

• Exceptional customer service orientation.

• Highly organized with the ability to manage multiple tasks and deadlines.

• Professional phone and interpersonal etiquette.

Education & Experience

• High school diploma or equivalent required.

• Proficiency in Microsoft Office applications.

• Experience in data entry, analysis, or warranty administration preferred.