What are the responsibilities and job description for the NewServ Mobile RV Service Technician position at Winnebago Industries Inc?
A Little About Us: Operating since 1968, Newmar Corporation has been helping customers explore the outdoor lifestyle, enabling extraordinary mobile experiences as they travel, live, work, and play. Newmar has been synonymous in the RV industry with luxury, quality, and innovative motor coaches. In every part of our company, we relentlessly pursue continuous improvement and enhanced productivity, driving out waste, and creating meaningful strategic differentiation. Newmar is part of Winnebago Industries, Inc. a leading U.S. manufacturer of outdoor lifestyle experiences under the Winnebago, Newmar, Grand Design, Chris-Craft, and Barletta brands.
Primary Objective of Position: Diagnose, inspect, adjust, and perform repairs on the recreational vehicles (RV) of retail and warranty customers, in a timely manner and according to industry standards.
Key Areas of Responsibility
- Initiates, manages and completes a customer’s repair work order including the services/parts required, recording of time worked, documentation of cause/correction, and notifications of changes to original repair order.
- Performs a variety of repair and maintenance functions as assigned and listed on the customer’s work repair order, including but not limited to repairs related to vehicle systems, living quarters, appliances, and components.
- Maintains a current knowledge of how major systems and components operate in an RV.
- Collaborates closely with service center team members to assist in the diagnoses and repair of a customer’s RV as needed.
- Takes responsibility for supporting other service center team responsibilities, including but not limited to providing service tech support at retail shows, dealer training events.
- Participates in required field events, training events and meetings.
- Maintains an adequate stock of parts and an accurate record of parts inventory.
- Ensures proper maintenance and care of service vehicle.
- Follows all company health and safety policies and report immediately on the job unsafe acts, injuries, or illnesses.
- Complies with the company’s Code of Conduct.
- Completes other job duties as determined necessary by Newmar leaders.
Key Attributes
- Able to use tools to repair living quarters, machines and systems.
- Excellent troubleshooting skills.
- Good problem-solving skills.
- Excellent listener.
- Consistently available for work assignments.
- Strong interpersonal skills.
- Customer-oriented.
- Good reading and writing skills.
- Strong attention to detail.
- Good customer-facing appearance.
- Ability to frequently lift and move up to 50 pounds.
- Able to travel and work some weekends.
Education & Experience
- Degree related to mechanical repair, automotive technology, or construction desirable, but not required.
- Previous RV service technician or extensive RV assembler experience required.
- RV Tech related certifications helpful but not required.
- Knowledge of RV vehicle systems.
- Prior technical work experience in electrical, plumbing, or carpentry is highly desired.
- Valid Driver’s License and clean driving record required.
- Access to RV repair tools.