Director Operations I (Fort Knox)

WinnCompanies is searching for a Director Operations I to join our Military Housing team at Fort Knox, KY.
In this role, you will be responsible for maintaining and coordinating the daily activities of operations in each community, leasing office, and regional office. You will also oversee Community Managers, Leasing Managers, and the Property Operations team.
This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility. The selected candidate will also adhere to a Monday through Friday schedule with the ability to work additional hours as required.

Responsibilities:

• Responsible for ensuring that all WinnHousingServices (WHS), Centinel and military partner policies, procedures, standards and reporting requirements are effectively communicated to all employees, adhered to and properly implemented, as well as complying with all company, local, state and federal safety, environmental and other applicable laws and regulations.
• May be responsible for duties of Director of Property Management (DPM), Marketing Manager, Community Manager or Leasing Manager in their absence or as required, as well as providing assistance in achieving and maintaining budgeted occupancy goals, and adhering to the approved PBBP.
• Resolve and address resident complaints, disputes and other issues, in a prompt and courteous manner.
• Primary escalation point for community management operations.
• Analyze resident feedback and address as needed.
• Ensure quality of work of all activities including oversight and management of property operations, primarily relating to Community operations and communication.
• Maintain community curb appeal, control expenditures and monitor resident activities.
• Manage human resources functions for community operations including recruiting, selection, orientation, training, performance evaluation, incentive programs to maintain a qualified workforce.

Requirements:

• High school diploma or GED equivalent.
• 5-8 years of relevant work experience.
• 3-5 years of supervisory experience.
• 3-5 years of real estate, property management, or maintenance experience.
• Ability to understand the budget rewarding move in and move outs as well as revenue and forecasting.
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Advanced skills with various computer systems, particularly Microsoft Office.
• Excellent customer service and organizational skills.
• Outstanding written and verbal communication skills.
• Superb attention to detail.
• Ability to multi-task in a fast-paced office environment.
• Ability to work with a diverse group of people and personalities.
• This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Preferred Qualifications:

• Bachelor's degree.
• Prior military housing experience is strongly preferred.
• Experience with Yardi, RealPage, or other similar industry software.
• Proficiency in Microsoft Excel.

Our Benefits:
Regular full-time US employees are eligible to participate in the following benefits:

• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Tuition Reimbursement program and continuous training and development opportunities
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Employee Corporate Discount Programs
• Flexible and/or Hybrid schedules are available for certain roles
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• To learn more, visit winnbenefits.com

Why WinnCompanies?
A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.
A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.
A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.
A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

About Us:
WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,300 team members working together to create the best possible living communities in 27 states, Washington, D.C., and Puerto Rico.

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.

If you are a California Resident, please see our Notice of Collection here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Salary will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Internal candidates, please apply here: Internal Careers Hub