Director of Dental Operations

Overview

The Practice Director of Dental Services is a senior management position responsible for overseeing the operational aspects of dental services within a healthcare organization. This role involves setting policies and procedures, strategic planning, ensuring compliance with healthcare regulations, and improving the quality and efficiency of dental services.

Responsibilities

• Develop and implement strategic plans for dental services in alignment with the organization's goals.
• Provide leadership and direction to dental staff, fostering a collaborative and efficient work environment.
• Set performance goals and metrics and monitor progress towards achieving these objectives.
• Oversee equipment and supply choices to ensure they meet the highest standards.
• Ensure that all clinical and administrative operations comply with healthcare regulations and standards.
• Develop and implement a clinical training program for both office and field support staff.
• Implement quality assurance program to monitor and improve patient care standards.
• Coordinate chart reviews to ensure compliance and quality of care.
• Develop and execute action plans to address identified issues and enhance service quality.
• Monitor financial performance, including revenue, expenses, and profitability.
• Identify opportunities for cost savings and revenue enhancement.
• Ensure compliance with all relevant healthcare regulations, accreditation standards, and organizational policies.
• Develop and implement risk management strategies to minimize operational risks.
• Stay updated on changes in regulations and best practices in dental and healthcare management.
• Ensure that patient care is delivered to the highest standards of quality and safety.
• Address patient complaints and concerns promptly and effectively.
• Promote a patient-centered approach in all aspects of dental services.
• Assist in recruiting, training, and retaining highly skilled dental staff.
• Onboarding new providers, in collaboration with Provider Relations.
• Foster professional development opportunities and continuing education for the team.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines.
• To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.  
• Reacts positively to change and performs other duties as assigned.

Qualifications

• Bachelor’s degree in healthcare administration, Business Administration, or a related field is preferred.
• Minimum of 5-7 years of clinical experience in dental.
• At least 3-5 years of management or leadership experience in a healthcare setting.
• Travel 25%.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in healthcare management software and systems.
• Ability to analyze data and make informed decisions.
• Knowledge of healthcare regulations and compliance standards.
• Must be able to effectively communicate with all levels of management and employees.
• Must have contract negotiation experience.
• Excellent communication skills, both written and verbal.
• Ability to work independently and with other team members.
• Excellent interpersonal, oral, and written communication skills.
• Must be detail oriented and self-motivated.
• Excellent customer service skills.
• Anticipate needs in a proactive manner to increase satisfaction.
• Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.