Patient Care Coordinator

Front Office Coordinator

Wink Orthodontics | Prosper & Colleyville, TX

Wink Orthodontics is looking for a friendly, organized, and dependable Front Office Coordinator to join our growing team. We are looking for someone who is confident communicating with patients, stays organized in a busy environment, and takes ownership of creating an excellent experience from the first phone call through the completion of treatment.

This position may involve working at both our Prosper and Colleyville locations. Full-time is available for candidates willing to travel between both offices, and part-time opportunities may also be available.

Responsibilities

• Welcome patients and families and create a warm, professional first impression
• Answer incoming phone calls, text messages, and patient inquiries
• Schedule new patient consultations, regular appointments, and emergency visits
• Manage the schedule proactively to keep the day productive and running smoothly
• Confirm appointments and follow up with patients regarding scheduling
• Check patients in and out
• Collect payments and assist patients with account questions
• Maintain accurate patient information and documentation
• Communicate effectively with the clinical team regarding scheduling and patient needs
• Follow up with new patient leads and patients who have not yet scheduled
• Assist with treatment coordinator responsibilities when needed
• Help with insurance verification and administrative tasks as needed
• Support marketing initiatives, community events, and referral relationships
• Maintain a clean, organized, and welcoming front office
• Help wherever needed to support the team and patient experience

What We're Looking For

We are looking for someone who is more than just a receptionist. The ideal candidate is proactive, personable, organized, and comfortable taking initiative.

• Dental or orthodontic front office experience preferred
• Excellent phone and in-person communication skills
• Strong customer service skills
• Comfortable discussing appointments, finances, and treatment with patients
• Ability to multitask without losing attention to detail
• Strong organizational and follow-up skills
• Comfortable learning and using practice management software
• Reliable and punctual
• Positive, professional, and team-oriented
• Comfortable working with children, teenagers, and parents
• Willing to help outside of their primary responsibilities when the office needs support

A Team-Based Role

You will not be expected to handle all of these responsibilities alone. Wink Orthodontics already has team members performing many of these duties, and responsibilities are shared across the team.

We believe in cross-training and teamwork so that no single person carries the entire front office. At the same time, we are looking for someone who is willing to take ownership of their responsibilities and step in wherever they can help.

Opportunity to Grow

For the right person, this position can grow beyond traditional front office responsibilities. There are opportunities to become involved with:

• Treatment coordination and new patient consultations
• Marketing and community outreach
• Patient follow-up and conversion
• Referral relationship development
• Practice growth initiatives
• Leadership responsibilities

We especially value someone who wants to understand both the patient-care and business sides of an orthodontic practice.

Why Wink Orthodontics?

Wink Orthodontics is a growing orthodontic practice with locations in Prosper and Colleyville, Texas. We strive to provide excellent orthodontic care while creating an experience that feels personal, comfortable, and different from the typical dental office.

We're looking for someone who wants to grow with the practice, build relationships with our patients and community, and become an important part of the Wink team.

To Apply: Please send your resume along with a brief introduction about yourself, your previous dental or customer service experience, and what you're looking for in your next position.

Work Location: In person