Patient Care Coordinator - PGA

PATIENT CARE COORDINATOR

JOB DESCRIPTION

The Patient Care Coordinator is responsible for scheduling patient procedures and creating/maintaining medical records. The Patient Care Coordinator also assists with answering telephones and handling facility issues as needed.  The Patient Care Coordinator reports to the Office Manager based in Frisco, TX.

Job Duties:

·         Answering and directing telephone calls to appropriate staff in a professional, courteous, and timely manner

·         Scheduling patients for physician ordered procedures

·         Completing appropriate correspondence with patients/physicians concerning cancellations/”no-shows”

·         Greet and check in patients during office visits

·         Retrieving and filing patient medical records as needed

·         Forwarding medical record documentation to various locations and services as requested and authorized

·         Coordinating inventory/ordering of office supplies and distributing to staff accordingly upon delivery

·         Reporting and coordinating necessary maintenance of office equipment

·         Sorting and distributing incoming faxes, mail, and/or interoffice mail to appropriate staff

·         Other duties as assigned

Qualifications:

• Must have a high school diploma
• 1-2 years of related experience in a medical or healthcare facility preferred
• Detail-oriented, organized, and have the ability to effectively communicate with patients and all levels of staff
• Familiarity with medical terminology and demonstrate proficiency in typing and the use of Microsoft Office Applications
• Proficiency with scheduling software
• Professional and courteous demeanor
• Strong multi-tasking ability
• Ability to sit for extended periods while working on a computer.
• Ability to occasionally lift up to 20 pounds.
• Frequent use of a computer, telephone, and standard office equipment.