What are the responsibilities and job description for the Shift Leader position at Wingstop?
Shift Leader
Description
A Shift Leader has the overall responsibility for directing the daily operations of a restaurant in the General Manager’s absence. This position is critical to Wingstop; ensuring compliance with company standards in all areas of operation, including product preparation, customer relations, inventory management, financial accountability, also ensures that the highest quality products and services are delivered to each customer and other duties as required or assigned by the General Manager.
Description
A Shift Leader has the overall responsibility for directing the daily operations of a restaurant in the General Manager’s absence. This position is critical to Wingstop; ensuring compliance with company standards in all areas of operation, including product preparation, customer relations, inventory management, financial accountability, also ensures that the highest quality products and services are delivered to each customer and other duties as required or assigned by the General Manager.
Essential Duties and Responsibilities:
- Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service. • Control shrinkage, waste, expenses, and payroll.
- Ensure appropriate cleanliness, sanitation, safety and staffing standards are maintained.
- Review restaurant trends and recommend and initiate changes for maximizing goals and objectives.
- Ensure compliance with all Company policies and procedures through regular restaurant management and staff meetings, walk-through and audits, etc.
- Open and/or close the Restaurant
- Assemble and package orders according to the Wingstop standard
- Assist all other positions when necessary
- Receive, inspect, and sign/pay for deliveries in the GM’s absence
- Place orders with vendors when necessary
- Maintain a current Operations Manual, and follow all procedures
- Conduct a daily walk through and taste test of products at opening
- Make sure the time and temps are done every two hours
- Ensure that all products are fresh and prepared correctly
- Keep the flow of orders moving on time
- Keep the restaurant safe and clean for both the crewmember and the guest
- Handle guest issues in the GM’s absence
- Assist in keeping kitchen clean throughout the shift
- Ensure that all crewmembers are health safety conscious at all times
- Promote the Wingstop Brand and uphold the mandatory operating requirements
- Keep the Wingstop philosophy alive for crewmembers and guests
- Support the other Brand Partners in your network
- Enforce the Wingstop uniform and jewelry policy
- Ability to thoroughly understand and follow instructions in how to use chemical cleaning products
- Any other responsibilities as assigned by General Manager. Team Focus
- Brings problems to the attention of the supervisor; is willing to ask for help.
- Identifies and introduces new ideas and solutions to create efficiency in the operation.
- Represents the brand and department in a professional and polished manner at all times.
Requirements
- Guest service mentality; has a genuine desire to serve the customer.
- Strong verbal communication and listening skills.
- Maintains a calm, tactful demeanor when dealing with difficult situations.
- Manages multiple projects and timelines with a sense of urgency and follow through.
- Well organized and detail oriented.
- Experience must include business planning, with direct responsibility for operational and financial results. Must have demonstrated expertise in identifying areas for improvement and establish and implement procedures and performance standards to increase profitability.
- Ability to teach others to understand the financial impact of operational decisions, and help to establish and implement performance measurements and procedures to reach goals.
- Consultative and coaching approach; tolerant of others’ viewpoints. Ability to use persuasion and negotiation and other communication principles to influence results.
- Strong problem-solving skills; desire to accept a leadership role, and remain tactful while approaching conflict management. • Ability to remain composed and rational in adverse or confrontational situations. Must be able to deal with complex factors, adapt existing methods, make and influence decisions guided by established policies and procedures.
- Ongoing learner; exhibits insatiable curiosity and an interest in self improvement
Additional Information
- Regular and predictable attendance - Must be 18 years or older
- Regular and predictable attendance - Must be 18 years or older