What are the responsibilities and job description for the Assistant General Manager position at Wingstop?
About Us
Wingstop's best flavor is our people. If you are looking for a career and not just a job, you are in the right place! Our goal is to assemble a team of exceptional individuals and nurture their personal and professional development. At Wingstop, we cultivate an atmosphere that promotes our team members' sense of well-being while providing outstanding service. Our team members work together to guarantee that every guest has a positive, memorable experience. We are seeking devoted individuals who are enthusiastic about food and hospitality, just like us.
About The Role
We are seeking a highly motivated and energetic Assistant General Manager (AGM) to help oversee daily restaurant operations and support the General Manager in leading a high-performing team. The AGM plays a vital role in maximizing profitability, delivering exceptional guest experiences, and upholding Wingstop’s standards of excellence. This position is ideal for a leader who thrives in a fast-paced environment, knows how to inspire a team, and is ready to take the next step in their management journey.
Essential Duties & Responsibilities:
- Lead and supervise daily Front of House and Back of House operations
- Act as the shift lead and decision-maker in the absence of the General Manager
- Support team development through training, coaching, performance feedback, and motivation
- Deliver top-tier guest service and address guest concerns promptly and professionally
- Ensure compliance with all local, state, and company food safety, health, and sanitation standards (including maintaining an “A” health rating)
- Monitor and maintain product quality, speed of service, and cleanliness standards
- Assist in labor scheduling, inventory management, ordering, and cost control
- Follow and enforce all cash handling and security procedures
- Help manage Food and Labor Costs in line with company targets
- Oversee facility maintenance and cleanliness through preventative programs
- Train to build the leadership skills necessary for promotion to General Manager
- Perform operational duties including register use, taking orders, and food preparation as needed
- Additional responsibilities as assigned by the General Manager or District Manager
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