What are the responsibilities and job description for the Restaurant General Manager position at Wingstop - Southern Wings Enterprises, LLC.?
Now Hiring: Restaurant General Manager (RGM) – Wingstop
Employment Type: Full-Time, Salaried (Exempt)
Reports to: Area Coach (AC)
Lead the Flavor. Build the Team. Drive Success.
At Wingstop, we don’t just serve wings — we serve experiences. We’re looking for an inspiring and driven Restaurant General Manager (RGM) to lead operations, build strong teams, deliver crave-worthy service, and ensure the continued success of our restaurant.
If you're passionate about people, performance, and next-level guest experiences, this is your opportunity to own it — and grow with us.
What You’ll Do
As the RGM, you are the captain of the ship — responsible for the overall performance and operation of your restaurant. You will lead your team by example, ensure financial and operational excellence, and create a workplace culture that lives and breathes Wingstop's core values.
Key Responsibilities:
Leadership & Team Development
- Recruit, hire, train, and mentor a high-performing team
- Foster a culture of positivity, recognition, and accountability
- Conduct coaching, performance evaluations, and succession planning
- Model and enforce company policies, safety standards, and brand values
Operations & Service Excellence
- Ensure daily operations run efficiently and effectively
- Maintain high food quality, cleanliness, and service standards
- Resolve guest concerns with urgency, empathy, and professionalism
- Ensure your restaurant is guest-ready at all times
Financial Performance
- Own the restaurant's P&L, budgeting, and financial metrics
- Control labor, food, and operational costs to meet targets
- Monitor inventory and optimize waste control practices
- Partner with your Area Coach to develop strategies for growth and profitability
Guest Experience
- Cultivate a welcoming environment that drives repeat business
- Implement systems to enhance hospitality and guest satisfaction
- Handle feedback and complaints to deliver positive outcomes
- Build strong relationships with guests, vendors, and community partners
Compliance & Reporting
- Ensure compliance with health, safety, and labor regulations
- Conduct regular audits and maintain accurate documentation
What You Bring
Requirements:
- Must be at least 21 years old
- 2 year of experience in restaurant management (QSR/Fast Casual preferred)
- High school diploma or equivalent required; college degree in hospitality/business a plus
- Valid driver’s license, background check, and MVR clearance
- Food handler certification (or ability to obtain)
- Fluent in English (written and verbal)
Skills:
- Strong leadership, team-building, and conflict resolution skills
- Financial acumen, with a proven ability to manage budgets and KPIs
- Excellent communication, time management, and organizational abilities
- Commitment to guest satisfaction and operational excellence
Physical & Work Environment
- Ability to work 50 hours per week including evenings, weekends, and holidays
- Ability to stand for long periods (10 hours), lift/move up to 50 lbs.
- Comfortable in a fast-paced, high-energy, team-oriented restaurant
- May require occasional travel for training or support
Compensation & Benefits
- Competitive Salary Performance-Based Incentives
- Health & Wellness Benefits (Medical, Dental, Vision)
- Paid Time Off (PTO)
- 401k with Company Match
- Ongoing Professional Development & Career Growth Opportunities
Required Training & Development
- Wingstop Brand & Job Role Training
- ServSafe Certification
- Conflict Management, Ethics, De-escalation & Leadership Training
- HR & Legal Compliance Training (FMLA, OSHA, ADA, HIPAA)
- Ongoing development in accountability, performance excellence, and team leadership
If you're an inspiring leader who thrives in fast-paced environments and loves building people as much as building profits, apply now and take the next bold step in your career with Wingstop.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience:
- Restaurant management: 2 years (Required)
License/Certification:
- Driver's License (Required)
- ServSafe (Preferred)
Ability to Commute:
- Pine Bluff, AR 71603 (Required)
Work Location: In person
Salary : $50,000 - $60,000