Assistant Manager

POSITION SUMMARY

The Assistant Manager is responsible for directing all functional activities of the club including, membership sales, general administration, customer service, scheduling, cash management and general operations.

ESSENTIAL DUTIES

Operations

• Serves as the primary contact for the General Manager regarding all club issues.
• Handles member issues while maintaining quality control.
• Sets up, develops, maintains and documents all club processes, procedures and guidelines.
• In coordination with the Human Resources Specialist, develops and maintains effective club operations through the selection, training, motivation, termination, and review of all current and prospective club personnel.
• Consistently maintains a program for sound employee relations at all levels of the club.
• Oversees and directs the work activities for Shift Leaders and Member Services Representatives.
• Effectively addresses and solves problems that arise relating to members, employees, or operations.
• Oversees the proper protocol to resolve all member billing related issues.
• Manages all employee scheduling including employee availability, time-off requests and determining appropriate staffing levels.
• Performs and oversees all credit card management functions of the club.
• Monitors and manages all member surveys, complaints, compliments, and other issues on Shift Notes in a timely manner.
• Ensures club maintenance, equipment and general repairs are identified immediately and addressed in a timely manner.
• Oversees and regularly audits club cleanliness to ensure that cleaning is completed appropriately daily.
• Manages the club member training program.

Human Resources

• Conducts human resources activities in coordination with the Human Resources Specialist.
• Develops and facilitates job-related training to new employees.
• Holds employees accountable to work rules and safety procedures.
• Effectively selects, interviews and approves new club subordinate employees.
• Trains subordinate employees in job function, expectations and orients them to the facility.
• Manages employee performance and behavior to ensure that company expectations are being met.
• In coordination with the Human Resources Specialist, documents all disciplinary meetings and corrective action and submits in the the CorpStrat system.
• Communicates requests and justification for employee terminations to the Human Resources Specialist.
• Observes staff regularly throughout the day and provide feedback to facilitate staff growth and development.

PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION

• Must be 18 years or older.
• High school diploma or GED.
• Minimum 2-years of experience at a Planet Fitness facility.
• Moderate knowledge in the use of computer technology.
• Experience with budget analysis.
• A passion for Fitness and health.
• Ability to interact effectively, positively, and consistently with members, guests, visitors and coworkers.
• Strong verbal and written communication skills.
• Focus on consistently exceeding member expectations.
• Demonstrated diplomacy in all interactions while using appropriate behavior and language.
• Ability to influence and negotiate to positive outcomes.
• Strong organizational skills.
• Strong planning, project management and time management abilities.
• Strong listener with the ability to empathize and problem solve.

PHYSICAL AND MENTAL REQUIREMENTS

• Ability to function in high-pressure and fast-paced situations.
• Correctable vision and hearing.
• Ability to stand and walk for prolonged periods of time.
• Ability to communicate verbally in a clear understandable speaking voice both in person and on the telephone.
• Ability to lift up to 50 lbs.
• May be exposed to cleaning chemicals.
• Ability to adhere to all safety procedures.
• Consistently maintains excellent punctuality and reliable attendance.
• Ability to adhere to SoCal Fitness Partners uniform policy.

This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. SoCal Fitness Partners reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.