What are the responsibilities and job description for the Front Desk Receptionist (3pm-11pm) 2nd Shift position at Wingate by Wyndham?
Job Overview
We are seeking a dedicated and friendly Front Desk Receptionist to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Experience in hotel or resort management is preferred.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle reservations, cancellations, and modifications accurately using multi-line phone systems.
- Provide information about hotel services, local attractions, and amenities to enhance guest experience.
- Address guest inquiries and resolve any issues promptly to maintain high standards of guest relations.
- Maintain an organized front desk area, ensuring all materials are stocked and readily available.
- Conduct night audits as required, ensuring accuracy in financial transactions and reporting.
- Collaborate with other departments to ensure seamless service delivery for guests.
Skills
- Strong customer service skills with a focus on hospitality and guest services.
- Experience in front desk operations within hotel or resort settings is highly desirable.
- Proficiency in handling multi-line phone systems with excellent phone etiquette.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Knowledge of hospitality management principles and practices is beneficial.
- Ability to work effectively under pressure while maintaining attention to detail.
- Excellent interpersonal skills to foster positive relationships with guests and team members. Join our team as a Front Desk Receptionist and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: From $12.00 per hour
Expected hours: 40 per week
Benefits:
- Free parking
Work Location: In person
Salary : $12