Hotel Night Auditor\Front Desk Clerk

Job Overview
We are seeking a professional and personable Hotel Front Desk Clerk to provide exceptional guest services at our hospitality establishment. The ideal candidate will be the first point of contact for guests, ensuring a welcoming experience from check-in to check-out. This role requires excellent communication skills, a strong understanding of hospitality management, and the ability to handle multiple responsibilities efficiently. Prior hotel experience and multilingual abilities are highly valued to enhance guest relations and support our diverse clientele.

Duties

• Greet guests warmly and assist with check-in and check-out procedures efficiently
• Manage reservations, cancellations, and modifications using multi-line phone systems
• Provide information about hotel amenities, local attractions, and services to guests
• Handle guest inquiries and resolve issues promptly to ensure guest satisfaction
• Maintain accurate records of guest accounts and billing information
• Perform night audit procedures when required, ensuring financial accuracy and reporting
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests
• Uphold hotel policies regarding guest safety, security, and confidentiality
• Assist with administrative tasks such as answering phones, managing guest inquiries, and handling reservations

Skills

• Strong customer service skills with a friendly and professional demeanor
• Excellent communication skills, including phone etiquette and proficiency in multi-line phone systems
• Knowledge of hospitality management principles and hotel operations
• Ability to work effectively in a fast-paced environment while maintaining attention to detail
• Multilingual or bilingual abilities preferred to serve a diverse guest base
• Experience in hotel management or front desk operations highly desirable
• Familiarity with guest relations strategies to enhance overall guest experience
• Ability to handle night audit procedures when necessary
• Strong organizational skills with the ability to manage multiple tasks simultaneously

Join our team as a Hotel Front Desk Clerk to deliver outstanding hospitality experiences that keep guests returning. We value professionalism, attentiveness, and a passion for service excellence in creating memorable stays for all visitors.

Job Type: Full-time

Base Pay: $11.00 - $15.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $11 - $15