FIFA Fan Services - Sector Coordinator

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Title: FIFA Fan Services - Sector Coordinator

Locations: South Station, Boston Stadium (Foxboro), FIFA Fan Festival City Hall

Position Summary: Lead and manage a team of Host City Ambassador Volunteers to deliver exceptional guest services operations across official FIFA 2026 venues. Teams will support a variety of constituent groups, including media, talent, and ticket holders, while maintaining the highest standards of hospitality and event experience.

Shift Length: Varies, estimated 8-11 hours per shift

Rate: $35 per hour

Major Tasks/Responsibilities

• Deploy Host City Ambassadors to positions as per the deployment plan and monitor performance.
• Manage Host City Ambassadors within a geographic area, if required, request assistance from other functions, such as Police.
• Escalate and/or resolve operational issues with appropriate venue personnel.
• Brief staff prior to session start.
• Complete site inspection of designated area prior to session start.
• Co-ordinate emergency management responses within area of responsibility.
• Monitor crowd flow in designated area, note and communicate changes.
• Provide clear instruction to inappropriately accredited people and ensure issue resolution.
• Listen to and resolve staff issues and escalate as appropriate.
• Redeploy staff within designated area as appropriate.
• Facilitate smooth movement of fans through ticket check and security screening.
• Communicate information to spectators.
• Communicate house rules and general information to fans.
• Correct, confirm and adjust signage plan as appropriate.
• Redeploy team within designated areas.
• Seek assistance from management team as appropriate.
  
  

Required Knowledge/Skills/Abilities

• Experience working with large event crowds.
• Observant and able to detect changes in large groups of people.
• Proficient managing volunteer teams.
• Effective oral communication skills.
• Confident handling verbal confrontation
• Strong supervisory, problem solving and leadership skills.
• Ability to operate effectively under stressful conditions.
• Ability to make decisions quickly and command appropriate action.
• Negotiation and arbitration skills.
• Confident use of a megaphone to a crowd.
  
  

The Pay Range For This Role Is

35 - 35 USD per hour(Boston)