What are the responsibilities and job description for the Team Hotel Coordinator – FIFA World Cup 26™ | Boston position at FIFA World Cup 2026™ - Canada, Mexico and the United States?
Department: Tournament Time Role | SP
Employment Type: Fixed Term Contract
Location: Boston
Description
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
FIFA World Cup 26 Skills Framework
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Main Activities and Responsibilities
Reporting organisationally to the Accommodation Team Account Manager, the Coordinator Team Hotel will be a key member of the FIFA26 Accommodation team, and work in close collaboration with the Operational Services Team and other key individuals responsible for delivering seamless accommodation services for all hotel operations for each team, ensuring services are activated, rooms and function spaces are prepared, reservations are managed, issues are resolved, and all invoices are reconciled, while maintaining FIFA service standards and facilitating smooth check-ins and check-outs.
The main responsibilities and oversights of the Coordinator Team Hotel for the FIFA World Cup 26™ include:
June 9, 2026 to July 7, 2026
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Education & Qualifications
FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
About FWC2026
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
Employment Type: Fixed Term Contract
Location: Boston
Description
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
FIFA World Cup 26 Skills Framework
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Main Activities and Responsibilities
Reporting organisationally to the Accommodation Team Account Manager, the Coordinator Team Hotel will be a key member of the FIFA26 Accommodation team, and work in close collaboration with the Operational Services Team and other key individuals responsible for delivering seamless accommodation services for all hotel operations for each team, ensuring services are activated, rooms and function spaces are prepared, reservations are managed, issues are resolved, and all invoices are reconciled, while maintaining FIFA service standards and facilitating smooth check-ins and check-outs.
The main responsibilities and oversights of the Coordinator Team Hotel for the FIFA World Cup 26™ include:
- Brief the hotel on the operations with all involved hotel departments for each team staying at the hotel.
- Responsible for the activation of all services reserved by FIFA at each team hotel.
- Ensure readiness of the team’s services prior to their arrival, check rooms and function spaces, and prepare all room keys according to the rooming list.
- Ensure an efficient and smooth check-in process for all delegates.
- Meet and greet the team manager upon arrival, serving as the main point of contact for FIFA Accommodation.
- Coordinate and manage all changes to reservations on-site with the team manager, and inform FIFA HQ (account manager) of any changes.
- Resolve on-site issues with the hotel and the team as they arise.
- Provide daily reporting and attend meetings with FIFA HQ.
- Monitor invoices provided by the hotel and check all accounts on a daily basis.
- Maintain and ensure that the level of service provided by the hotel meets FIFA standards.
- Prepare the team’s departure, ensuring that all extra charges are paid before they leave.
- Ensure a seamless and efficient check-out process for the team.
- Prepare for the arrival of the next team.
- Finalize the reconciliation of all accounts (rooms, function spaces, F&B, laundry, etc.).
- Match the final invoice to actualized rooms and ensure credits and complimentary rooms are applied.
June 9, 2026 to July 7, 2026
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Education & Qualifications
- Bachelor’s degree in a relevant field (business administration, management, leadership, entrepreneurship)
- Postgraduate Education focusing on International Organizations or Sport Management preferred, but not required
- Willingness to work outside core working hours (online workshops accommodating different time zones)
- 3 years experience in planning and leading in a guest-related service environment
- Proven experience in hotel operations, particularly in coordinating accommodation logistics for large groups or teams, ensuring all services are properly activated and managed.
- Strong background in organizing and overseeing team logistics, including room assignments, F&B services, and meeting space preparations, ensuring readiness prior to arrivals.
- Experience handling on-site operations, from smooth check-ins to resolving issues swiftly, ensuring seamless service delivery and maintaining high standards throughout.
- Excellent communication skills, with the ability to effectively coordinate between team managers, hotel staff, and FIFA HQ to ensure smooth operations and timely updates.
- Experience in monitoring, reconciling, and ensuring the accuracy of invoices, including ensuring correct application of charges, credits, and complimentary room allocations.
- Fluent in English. Spanish and/or French proficiency is a plus
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
About FWC2026
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.