IT Support Specialist

Job Title: IT Support Specialist – Arkansas
ACA Status: Full -Time
Pay Class: Hourly
Exempt Status: Non-Exempt
Department: IT
Location: Hot Springs, AR
Work Environment: In Office
Reports To: IT Manager
Direct Reports: N/A

About Windows USA

Windows USA® is a leading manufacturer of premium, energy-efficient vinyl window and door products. We are committed to providing high-quality products and services while maintaining a dynamic work environment where employees are encouraged to grow and develop their skills.

Job Summary

The IT Support Specialist  position is an entry-level role responsible for providing technical support to end users, troubleshooting hardware and software issues, managing IT assets, and assisting with the setup and deployment of new equipment. The ideal candidate will have a strong foundation in problem-solving, technical knowledge, and an eagerness to learn.

Essential Job Functions

• Provide basic troubleshooting for Windows desktop, laptop, and iPad systems.
• Support the setup, deployment, and remediation of PCs and other technical equipment.
• Manage and maintain end-user support for internal systems and devices.
• Update and remediate PCs to ensure optimal performance.
• Provide contractor iPad support as necessary.
• Assist with basic user management tasks, depending on skill level.
• Perform asset management, ensuring inventory records are accurate and up to date.

Qualifications

• Education: High school diploma or equivalent required.
• Must-Have Requirements:

• Knowledge of Microsoft Office Suite.
• Experience with Windows 10 or 11.
• Familiarity with printer setup and troubleshooting.
• Strong problem-solving skills.
• Basic networking knowledge.
• Reliable transportation to travel between Hot Springs locations.
• Technical knowledge and the ability to learn new systems quickly.

• Preferred Requirements: Knowledge of Salesforce, Dialpad, Nexus, Vendo, and Web CP.
• Preferred Skills:
  • Problem Solving
  • Communication Skills
  • Quick to Learn/Adaptability
  • Time Management
  • Organization
  • Attention to Detail
  • Follow-Up

Working Conditions

• In-person work in Hot Springs (Sales Office).
• Travel to various Hot Springs locations for on-site support.

Compensation & Benefits

• Hourly wages of $15 to $20, depending on experience.
•  8 hour a day regular weekdays with some weekends on extended projects as needed.
• Opportunity to work in a supportive, learning-driven environment.

Equal Employment Opportunity (EEO) Statement

"Windows USA is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status."

ADA Accommodations

"We are committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application process, please contact HR at 501-299-5546 or hr@windowscorpusa.com."

At-Will Employment Statement

"Employment with Windows USA is at-will, meaning either the employee or Windows USA can terminate the employment relationship at any time, with or without notice or cause, as permitted by law."

Background Check Disclosure

“As part of our hiring process, Windows USA conducts a thorough background check and may require a drug screening.”

Disclaimers

"This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice."

Salary : $15 - $20