Captain - Banquets

Job Summary:

As a Captain at Windows Catering, you are primarily responsible for the supervision of the banquet staff and coordinating all food and beverage services within the banquet department. You will train the banquet team and also oversee the enforcement of company standards to include setting up the banquet hall, service, break away, event courses, cleaning, staff grooming and hygiene.

Primary Functions:

• Meets and greets guests in a friendly and warm manner
• Coordinates with the event host on all aspects of the banquet function
• Checks banquet rooms, service, and kitchen areas for cleanliness, proper set-up, and makes sure sufficient supplies and equipment are available for the function
• Oversees all aspects of assigned banquet function activities, ensuring that food counters are properly set and ready for execution at the appointed time
• Responds quickly and accurately to guest requests
• Displays good customer relation skills and takes initiative to greet guests in a friendly manner
• Plans the event course and orchestrates its completion in a timely, quiet and courteous manner
• Observes guests to fulfill any additional requests, to perceive when next course should begin, or when meal is completed
• Adheres to all banquet standard processes and also hotel standard policies and procedures
• Supervises and trains staff in the set-up and break down of assigned banquet rooms according to contract and manager instructions
• Supervises and trains staff in the service of food and beverages according to standards
• Discusses any last minute changes with the banquet team
• Ensures all guest requirements are set and ready 30 minutes before event start time
• Coordinates event details with banquet, conference planning, and kitchen staff
• Maintains constant contact with the banquet Chef, to ensure conclusion between food production and food service
• Monitors banquet personnel in the performance of their duties
• Assists in conducting pre-shift and pre-function meetings
• Actively participates in set-up of banquet rooms and service of food and beverage to guests
• Communicates frequently with fellow supervisors and banquet managers as to the progress of the day’s work
• Communicates frequently with event hosts to ensure that their needs are being met
• Ensures all guest checks are billed and signed by the host according to planned arrangements
• Ensures accurate daily sales reconciliation and postings are completed and provided to the Front office
• Displays awareness and compliance with a venue's security, safety, emergency and energy procedures
• Ensures high grooming and hygiene standards are met by all banquet staff
• Monitors the profitability of functions to ensure quality and portion control while minimizing waste and broken or lost supplies
• Guides, directs, and motivates banquet staff. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
• Ability to take and pass all training provided and required by the banquet department to complete daily operational duties
• Performs other duties as assigned

Qualifications:

• High School Diploma
• Five or more years' experience as Banquet Captain in a high volume, upscale hotel or catering company. Excellent oral and written communication skills
• Exceptional knowledge and understanding of various banquet and food service techniques and standards
• Must be able to speak, read, write and understand the primary language(s) used in the workplace
• Use judgement and reasoning to cope with emergencies such as sudden illness, accident, or interrupted service

Job Types: Part-time, Seasonal

Pay: $35.00 - $39.00 per hour

Work Location: In person

Salary : $35 - $39