What are the responsibilities and job description for the Administrative Call Center Representative position at Window Depot Youngstown (Penn Ohio)?
We are seeking an energetic and detail-oriented Administrative Call Center Representative to join our dynamic team!
Job Summary
In this vital role, you will serve as the first point of contact for clients, visitors, and team members, providing exceptional customer service and administrative support. Your proactive approach and organizational skills will ensure smooth daily operations within our busy office environment. This position offers an exciting opportunity to develop your office management expertise while contributing to a positive and efficient workplace atmosphere.
Call Center Representative /Lead Generation Specialist
Window Depot of Youngstown – Youngstown, OH
Pay: $16.00 – $18.00 per hour Performance Bonuses
Job Type: Full-time, Immediate Hire
About the Role
Join the team at Window Depot of Youngstown! We are a leading home improvement company specializing in windows, doors, bathrooms, and siding. Following a recent strategic review with our leadership team, we are immediately hiring two motivated individuals for our call center. This position is similar to an Administrative Assistant role but is primarily focused on driving growth through outbound calling and lead generation. We are looking for high-energy communicators who can help our customers start their next home project.
Primary Responsibilities:
- Lead Generation: Place outbound calls to potential customers to spark interest in our services.
- Scheduling: Set and confirm appointments for our sales team to provide project estimates.
- Customer Support: Answer incoming calls and direct them to the appropriate department.
- Data Integrity: Maintain accurate and up-to-date customer records in our CRM system.
- Sales Follow-up: Reach out to "No Sale" customers to support and re-engage them in the sales process.
Secondary Responsibilities:
- Provide administrative support to the Office Manager, Administrative, and Production teams.
- Support cross-functional teams to ensure projects and processes run smoothly.
- Maintain flexibility to assist in other areas of the business as operational needs evolve.
What We Are Looking For:
- Experience: Previous experience in the home improvement or construction industry is a plus, but not required—we will train the right candidates.
- Communication: Comfortable with answering inbound calls and making frequent outbound calls and building rapport quickly.
- Ambition: Eager to learn different facets of the business with the potential to grow into leadership roles.
- Adaptability: Ready to embrace a fast-paced, growing home improvements company environment.
Benefits & Culture:
- Competitive hourly pay ($16-$18 based on experience) plus performance-based bonuses.
- Opportunity for career advancement and professional development.
- A collaborative team focused on helping homeowners improve their living spaces.
Apply now for immediate consideration!
Join our team where your organizational talents and proactive spirit will make a meaningful impact! We value dedicated professionals committed to delivering excellent service while supporting our office’s smooth operation.
Window Depot of Youngstown – Youngstown, OH
Pay: $16.00 – $18.00 per hour based on experience Performance Bonuses
Job Type: Full-time, Immediate Hire
Pay: $16.00 - $18.00 per hour
Benefits:
- Paid time off
- Retirement plan
Work Location: In person
Salary : $16 - $18