What are the responsibilities and job description for the Casino Marketing Manager position at Wind Creek Hospitality?
Description
Job Overview: 12pm-8pm (Shift subject to change based on business needs)
The primary responsibility of the Casino Marketing Manager is to manage the day-to-day operations of the host team in an effort to realize increased revenue from VIP players. All duties are to be performed in accordance with departmental and WCH’s policies, practices, and procedures. This job manages the Executive Hosts and Casino Hosts.
Purpose
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties And Responsibilities
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Job Overview: 12pm-8pm (Shift subject to change based on business needs)
The primary responsibility of the Casino Marketing Manager is to manage the day-to-day operations of the host team in an effort to realize increased revenue from VIP players. All duties are to be performed in accordance with departmental and WCH’s policies, practices, and procedures. This job manages the Executive Hosts and Casino Hosts.
Purpose
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties And Responsibilities
- Manages host program, which includes, but is not limited to: departmental policies, codes, reports, establishing goals and expectations, tools and accountability
- Manages the host contact-management tool
- Manages entertainment events, which includes, but is not limited to: event scheduling, seating, and staffing; ticket sales and delivery; and fulfillment of entertainer riders.
- Increases VIP revenue, number of coded VIPs, number of VIP trips and average VIP ADT
- Partners with the Promotions Manager to develop VIP events
- Executes all Casino Marketing business plans to ensure performance and profit objectives for short and long-term goals are met
- Ensures that corporate comp policies and procedures are followed and maintained
- Yields VIP events, concerts and the hotel (where applicable)
- Other duties and responsibilities as assigned
- High School diploma or GED
- Bachelor’s Degree in Business, Marketing, or Related Field AND two (2) years Supervisory experience- required
- OR Four (4) years’ experience in a Management position- required
- OR Three (3) years’ experience in a Supervisory position with Wind Creek Hospitality- required
- Three (3) years of experience managing High-end Casino guest processes- required
- Three (3) years of experience in Player Development as a successful, top performing Host or Executive Host - required
- Must be proficient in database analysis, planning and execution of marketing campaigns, guest events and entertainment events
- Must be a self-starter with a strong sense of urgency in tackling challenges
- Must have strong leadership, organizational, and decision-making skills
- Must have Superior people skills and an exceptional “Service Attitude”
- Must have excellent verbal and written communication skills and a high level of professionalism
- Extensive knowledge of CMP or Opera systems
- Experience in casino floor or hotel operations
- Must be able to achieve goals and work high pressure environment based on making quotas
- Willing and able to work various hours and shifts, including nights, weekends, and holidays
- Willing to travel and participate in training as recommended or required
- Must have a Tribal Gaming License (or the ability to obtain and maintain a license) is required for this position
- Must have willingness and ability to work in a smoke/secondary smoke environment.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.