What are the responsibilities and job description for the Field Service Engineer position at Winbro Group Technologies?
At Winbro, we are at the heart of the green hydrogen revolution enabling production of next generation fuel cells with our ultra fast laser drilling and welding technologies. Our technology is capable of producing highly complex micro parts to micron level accuracies, creating a revolution in personalised drug delivery and medical care. Our equipment is capable of producing highly complex semiconductor parts, enabling next level efficiencies in electronics manufacturing.
JOIN US as a Field Service Engineer based out of our Rock Hill facility and we can offer you an opportunity to work in a high-tech, specialist company working with some of the best global names in aerospace, medical, semiconductor and clean energy. Time spent in this role is split equally between our site at Rock Hill and out with customers in the field.
Role and responsibilities:
Responsible for the prompt identification and resolution of whole range machinery issues and breakdowns to ensure effective right first-time repair with a high level of customer service, always.
Provide technical customer service and support during the installation, commissioning and servicing of Winbro manufactured machinery along with associated support equipment.
Maintain, service and commission EDM, ECM and Laser machine tools utilizing electrical, mechanical, pneumatic and high-pressure water systems troubleshooting skills.
Install and commission technical upgrade packages from mechanical, pneumatic and electrical drawings along with Software & Firmware updates of required components.
Contribute to customer satisfaction by executing preventive and reactive maintenance at customer sites or our Rock Hill site along with timely response to service requests.
Provide technical support and service training both internally and externally while maintaining professional and technical knowledge.
Service, maintain or build Winbro equipment within our Rock Hill manufacturing facility, or customer site as required,
Contribute to the continuous improvement effort and the support of multiple teams.
Accurate completion of written and PC based maintenance records.
Provide periodic reports to management including customer complaints, trends and suggestions for improvement.
Additional responsibilities include customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, Manufacturing and Sales
- Minimum 5 years field working experience.
- Excellent all round skills in electrical/electronic and mechanical maintenance disciplines.
- Detailed working knowledge of PC based CNC equipment and drive systems as applied to complex 5 axis CNC machine tools.
- A clear and logical approach to fault finding complex electronic control systems as well as reactive service and preventative maintenance activities.
- Able to work alone, using your own initiative but also able to liaise with other team members for coordinated problem solving.
- Willingness and ability to travel extensively throughout North America 50%, working time at base 50%.
We can offer you a competitive salary and generous benefits package that is unsurpassed in this geographical area, including:
- Low-cost health insurance plan for the employees and their families including medical, dental & vision plans, short- and long-term disability, company paid life insurance, voluntary buy-up life insurance, and voluntary plans such as Hospital Indemnity, Critical Illness, and Accident Insurance.
- Matching 401K plan.
- 9 paid holidays, 5 paid personal days, and a very generous paid vacation time.