What are the responsibilities and job description for the Office I / Customer Service position at Wilsonart International?
At Wilsonart, we don’t just make surfaces—we build careers. When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care.
You’ll be surrounded by teammates who take pride in their work and look out for one another. You’ll have the chance to learn, grow and make a real impact. And you’ll be part of a company that believes winning means helping you succeed at work and in life.
Here, you’ll win with:
Support that keeps you well
- Medical, dental, and life insurance
- Company-paid short- and long-term disability
- FSAs and dependent care options
- Vision and legal benefits
- Gym discounts and wellness clinics
- Tuition reimbursement—for you and your dependents
Opportunities to grow
- Clear paths to promotion and internal mobility
- Training, coaching, and mentorship
- Development programs to support your goals
Time for what matters
- Paid vacation and holidays in your first year
- A culture that respects work-life balance
We’re looking for people who are ready to learn, ready to lead and ready to make a difference. If that sounds like you, you can win at Wilsonart.
Position Overview: Office I/Customer Service
Wilsonart, in Nashville, currently has an opening for an Office I/Customer Service representative. This person will work directly with our customers and will be required to enter electronic orders, answer phone calls, respond to customer inquiries, as well as a variety of other tasks as required. This position performs extensive data entry into our internal system. Performs other tasks as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Performs duties in accordance with specific instructions and established work methods
- Enters orders via 10 key into internal system
- Resolves routine questions and problems via phone, email, and occasionally in person
- Assists the needs of the customer
- Performs other tasks as required
KNOWLEDGE, SKILLS & ABILITIES
- Skill in resolving routine questions and problems
- Experience with Microsoft Office Suite, especially Outlook
- Skill in data entry (10 key)
- Ability to follow directions, take notes, and self-start
- Ability to work under direct supervision
- Ability to multi-task, while staying organized
EDUCATION and/or EXPERIENCE
- High School Diploma or GED
EXPERIENCE
- 1 years experience
- Fifteen semester hours of college in a related field may substitute for the required experience
PHYSICAL DEMANDS
- Sitting in the same location of standing/walking; required to stoop, climb or lift light material (10-20lbs) or equipment
- Located in a comfortable indoor area. Examples: executive, management and support positions.
Wilsonart is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.