What are the responsibilities and job description for the Inside Sales Representative position at Wilson Workforce Solutions, LLC?
Position Summary
The Inside Sales Representative will be an integral part of our sales team supporting our Northeast customer base. With our customers at the forefront of everything we do, this individual will strive to meet their requirements with professionalism and enthusiasm while working to protect the best interest of the company. The Inside Sales Representative will work closely with the Inside Sales Manager with responsibilities to include but not limited to the following.
Essential Functions/Key Deliverables
- Review incoming orders to authenticate against forecast.
- Liaise with the Production Planning and Shipping Department to coordinate shipment and delivery of all orders
- Partner with Accounting Department to ensure pricing is accurate within the system (SAP)
- Check and input customer orders in SAP.
- Complete and enter Sales Orders for customer base. Must ensure customer specifications are accurate and entered correctly.
- Partner with Accounting to Identify any invoice errors and ensure customers are billed accurately.
- Facilitate communication from customer to appropriate internal departments. Maintain appropriate documentation.
- Generate inventory reports and distribute to customers.
- Work closely with Production Planning on monitoring slow moving inventory as well as any updates to existing designs
- Generate customer shipment reports and review for accuracy.
- Perform any other duty reasonable corresponding with the role.
- Assist in coordination of customer return of materials
- Maintain accurate orders with specification for each assigned account
- Perform any other duty reasonable corresponding with the role.
Knowledge/Skills/Experience
- 5 years Inside Sales experience or related field with knowledge of building and maintaining customer relationships.
- Experience in a large consumer packaging goods company a plus
- Expert-level problem-solving skills required.
- Knowledge of and experience with SAP would be a plus.
- Ability to work independently and as part of a team.
- Excellent verbal, written, and interpersonal communication skills.
- Detail oriented
- Proven ability to work effectively in a fast paced work environment, both as an independent contributor as well as a team player
- Organizational skills, ability to prioritize, effective time management and sound decision making skills