What are the responsibilities and job description for the Box Office Attendant position at Wilson Warbirds?
Overview
Box Office Attendants are responsible for selling game tickets to patrons at live gate ticket windows. They will manage a designated ticket bank, process transactions through the ticketing system, and ensure accurate and efficient service. Attendants will provide excellent customer service, answer ticket-related inquiries, and assist with resolving any ticketing issues as needed.
Essential Duties and Responsibilities include the following. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
- Sell game tickets at box office windows using the ticketing system.
- Handle cash, credit card, and mobile payment transactions accurately
- Provide courteous and professional customer service to all guests
- Answer questions regarding ticket availability, pricing, seating, and promotions
- Assist with will-call ticket distribution and resolve ticketing issues promptly
- Follow all box office policies and procedures, including security and fraud prevention
- Create exceptional experience for all guests through a safe, clean, and friendly environment
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Previous customer service experience preferred
- Previous ticketing system experience preferred but not required
- Strong interpersonal and communication skills with a focus on guest service and professionalism
- Ability to remain calm and courteous in a fast-paced environment
- Basic problem-solving skills and attention to detail
- Must be at least 16 years of age
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training
Work Hours
Hours vary according to the game and event schedule, which will include weekends and some holidays.
Must have availability to work all home games and most special events.
Some perks include:
- Ballpark discounts
- Recognition program and incentives
- Inclusive training and development opportunities aligned with Club values
For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.