What are the responsibilities and job description for the Parts & Service Counter Representative position at Wilson Equipment Company, LLC?
Parts & Service Counter Representative
About Us
Wilson Equipment Company is an independent construction equipment dealer headquartered in Lexington, KY, with four additional locations in Louisville, Elizabethtown, Corbin, and Prestonsburg. We are a CASE Construction Equipment dealer and also carry Takeuchi, LBX Link-Belt, Bomag, and additional lines. Our counter team works in IntelliDealer and Integrated Rental.
We are a company committed to excellence in all aspects of our business. Our goal is to treat our employees and customers with dignity and respect while providing unbeatable service and a healthy working environment. We are looking for employees who desire to learn, grow, and use their skills to help Wilson Equipment Company thrive while also adding to their own business acumen.
Job Description
Wilson Equipment Company is currently seeking a Parts & Service Counter Representative for our Elizabethtown location. This position reports to the Elizabethtown Branch Manager. The Parts & Service Counter Representative provides excellent customer service by assisting customers with their parts, service, and rental needs. Day to day, that means using parts catalogs and inventory systems to accurately identify and sell parts, coordinating service requests, and supporting equipment rental transactions, all while maintaining a clean and organized counter area.
They should also be a personable problem solver who is able to adapt to their environment (including customers, suppliers, coworkers, manufacturers, etc.). They should be able to complete tasks efficiently and properly.
Job Tasks
Parts
- Fill parts orders in person, by phone, and online, using parts catalogs and IntelliDealer to accurately identify and sell the right parts
- Provide basic technical support to customers, including parts identification and troubleshooting assistance
- Process returns and exchanges according to company policy
Service
- Write up service requests, communicate status updates to customers, and coordinate with service technicians
Rental
- Process rental agreements in Integrated Rental, track equipment availability, and assist customers with rental needs
Warehouse
- Ship and receive inventory, including parts orders, packing lists, and freight bills
- Maintain warehouse inventory, the counter area, and required documentation in a clean and organized manner
General
- Perform other duties as needed
Required Qualifications
- High school diploma or equivalent
- Excellent customer service skills
- Ability to regularly lift up to 50 lbs
- Willingness to obtain forklift certification for heavier parts (training provided)
- Excellent verbal, written, and interpersonal skills
- Detail-oriented
- Computer proficiency
Desired Qualifications
- Working knowledge in construction, heavy equipment, agriculture, and/or automotive industries
- Familiarity with online parts catalogs
- Experience with service coordination or dispatching
- Equipment rental experience
- Inventory management
- Customer service and/or retail sales experience
Application and EEO/AA Information
Wilson Equipment offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. Please contact any member of management at your nearest Wilson Equipment facility to do so.
Wilson Equipment Company is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration of employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression and national origin – including minorities, females, protected veterans, and individuals with disabilities – and are encouraged to apply.
Why choose Wilson?
Wilson Equipment Company is proud to offer over 125 years of excellent service to our customers, as well as an exceptional place to work for our employees! We are committed to providing our employees with a safe and healthy workplace, with an atmosphere of fairness that respects an individual’s dignity, trust, and loyalty. We believe there are no limits to the capabilities of well-trained, well-supported, committed employees.
Wilson Equipment Company cares about our employees and invests in them through competitive, experience-based pay, extensive specialized on-the-job training and continued education opportunities, clear paths for advancement within the dealership, a team environment comprised of people with complementary skills who have common goals, incentive plans, and more.
Wilson Equipment Company is also proud to offer the opportunity to participate in many benefits such as health, dental, vision, life, and supplemental disability insurances, 401K, paid vacations and holidays, and weekly paychecks. We are looking for qualified candidates that will contribute to the Wilson Equipment story and who will carry our legacy and reputation forward.
Compensation/Benefit Details
Job Type: Full-time
Salary: up to $20 an hour – based on education and experience
Primary Benefits Available:
- Health Insurance
- Dental insurance
- Vision insurance
- Retirement Plan
- Paid time off
Schedule: Monday to Friday
Work Location: In person
Salary : $12 - $20