Income Maintenance Caseworker I

We are looking for professionals who are passionate about public service, deliver excellent customer service, can multitask, and are results-oriented in a policy-driven, high-tech environment!

This position provides eligibility, customer service, and administrative support within an assigned Economic Services program area. The employee learns applicable program policies and performs basic eligibility functions under supervisory guidance, consistent with assigned duties and training. Responsibilities may include interviewing customers, assisting with program forms, reviewing documents for accuracy, entering data, documenting case actions in NC FAST and other agency systems, and providing appropriate program referrals. We currently have 2 vacancies for this role. 
 
 The employee receives, organizes, assigns, and distributes applications, renewals, recertifications, changes, referrals, and other program information. Duties include monitoring assigned email accounts, telephone lines, voicemail, and other communication channels; routing information for follow-up; and assisting with customer check-in and reception coverage when assigned.
 
 Administrative and reporting duties include managing workflows, processing incoming records and financial entries, and running reports to support reviews or investigations. Daily tasks may also involve handling communications, drafting professional correspondence, and compiling data for leadership reports. Exact responsibilities depend on the assigned department, supervisory direction, system access, and training.

 Requires excellent customer service, confidentiality, accurate documentation, organizational skills, basic mathematical skills, and the ability to learn and apply program policies, meet deadlines, adapt to change, and work cooperatively. Complex cases and policy questions are referred to the supervisor or designated staff. The position works a 40-hour week, generally Monday through Friday, 8:00 a.m. to 5:00 p.m., unless adjusted hours are approved. Required training, cross-training, and emergency operations, including shelter duty, are part of the position. Assignment to another Economic Services area may be required based on agency needs and consistent with the IMC I classification.

Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiation, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience.

Preferences: The Career Readiness Certificate (CRC), which certifies that a person has workplace skills that are transferrable between industry sectors and across jobs within a sector.

Salary : $39,708 - $67,116