What are the responsibilities and job description for the Learning and Development Coordinator position at Wilson Bank & Trust?
Learning & Development Coordinator
Location: Lebanon, TN
If you’re looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.
About Us
Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.
About The Position
The Connective Force
Picture yourself as the lifeblood that ties everything together—the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You’re the one who steps in when things get tough, the superhero who keeps the mission on track. If you love variety, collaboration, and the occasional customer interaction, this is your stage. You’ll work across teams, solve challenges with a smile, and make sure the entire organization moves as one.
Position Summary
The Learning & Development Coordinator I schedules, coordinates, and organizes training sessions and workshops including venue booking, materials preparation, and attendee communication. This position serves as the point of contact for team member inquiries related to training programs, assists with registration for training courses, and maintains and organizes training materials, supplies, and equipment. The Learning & Development Coordinator I reports to the Manager, Learning & Development and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.
Position Duties And Responsibilities
We believe success should be acknowledged and celebrated. That’s why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees’ contributions are recognized companywide.
GROW WITH US
“Grow With Us” is more than a slogan—it’s an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, you’ll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.
Location: Lebanon, TN
If you’re looking for a career where purpose meets opportunity, and where your contributions truly make a difference, Wilson Bank & Trust is the place for you.
About Us
Working at Wilson Bank & Trust means joining a purpose-driven organization where community impact and professional growth go hand in hand. The commitment to serving communities is matched by dedication to supporting employees—through recognition, rewards, and opportunities to grow. Inside our walls, you’ll find a workplace that reflects the same trusted reputation we’ve built since the beginning. Collaboration and servant leadership are at the heart of everything we do, creating an environment where talent is valued and service is elevated. Your voice matters here—feedback drives decisions on workplace flexibility, transparency, and strategic priorities.
About The Position
The Connective Force
Picture yourself as the lifeblood that ties everything together—the communicator, the problem-solver, the bridge between operational teams. In these roles, you handle urgent calls, craft solutions, and ensure that every signal flows correctly so customers receive the right answers at the right time. You’re the one who steps in when things get tough, the superhero who keeps the mission on track. If you love variety, collaboration, and the occasional customer interaction, this is your stage. You’ll work across teams, solve challenges with a smile, and make sure the entire organization moves as one.
Position Summary
The Learning & Development Coordinator I schedules, coordinates, and organizes training sessions and workshops including venue booking, materials preparation, and attendee communication. This position serves as the point of contact for team member inquiries related to training programs, assists with registration for training courses, and maintains and organizes training materials, supplies, and equipment. The Learning & Development Coordinator I reports to the Manager, Learning & Development and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.
Position Duties And Responsibilities
- Schedule, coordinate, and organize training sessions and workshops including venue booking, materials preparation, and attendee communication
- Receive, review, and approve training requests to verify alignment with strategic priorities
- Monitor and maintain the bank wide training calendar
- Responsible for data collection and reporting to include tracking budget expenses and training completion rates, collecting feedback from participants, and assisting with reports on learning outcomes and performance metrics
- Compile training analytics and prepare executive summaries that include evidence-based insights and recommendations
- Provide administrative support to the Learning & Development team by managing calendars, preparing documents, and responding to inquiries related to training programs
- Partner with external training providers, vendors, and consultants to schedule and organize third-party training programs
- Serve as the point of contact for team member inquiries regarding available training programs
- Assist team members with registration and onboarding for training courses
- Maintain and organize training materials, supplies, and equipment. Ensure training materials are readily available for training sessions.
- Identify areas for improvement in training coordination and propose solutions to enhance the efficiency of learning and development processes
- Assist with various Talent Services initiatives as needed
- Stay abreast of changes and updates to bank products and policies and ensure the accuracy of information provided to customers
- Attend training as requested
- Participate in outside community activities as required
- Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
- Perform other duties as assigned
- High School diploma or GED
- Bachelor’s degree preferred
- 2 years of banking experience preferred
- Proficient with Microsoft Office to include Excel skills
- Ability to serve customers in a courteous and professional manner
- Ability to build relationships with customers and internal teammates
- Basic organization and time management skills
- Ability to develop and maintain working knowledge of Bank products, services, policies, procedures, and systems
- Maintain a professional demeanor at all times
- Effective verbal and written communication skills
- Excellent interpersonal skills
- Critical thinking and problem-solving skills
- High standards for integrity, honesty, professionalism, and work ethic
- Commitment to service excellence
- Ability and willingness to work with purpose and a strong sense of urgency
- Self-motivated, positive, and enthusiastic
- Self-starter with a strong desire to exceed expectations
- Maintain confidentiality discretion
- Ability to effectively work in collaboration with others to achieve business objectives
- Ability to travel to other offices within region as scheduled
- Participation in community events as required
- Willing to grow and be challenged
We believe success should be acknowledged and celebrated. That’s why we offer an all-inclusive total compensation package, including generous ATO, personal days, sick time, along with unique offerings such as the ability to combine accrued time with short-term disability for 100% pay, and more. Our Employee Assistance Program and Employee Care Fund provide additional support when you need it most. We celebrate achievements through peer-nominated award ceremonies and an interactive digital rewards platform, ensuring employees’ contributions are recognized companywide.
GROW WITH US
“Grow With Us” is more than a slogan—it’s an invitation. Whether partnering with local schools to teach the next generation hands-on financial life lessons through School Bank, exploring diverse career paths through our Banker Academy Program, or investing in yourself through our Employee Stock Purchase program, you’ll find opportunities tailored to your interests and ambitions while working for WBT. We invest heavily in development through mentorships, workshops, banking schools, and certifications because when our people grow, our customers thrive.