What are the responsibilities and job description for the Service Engineer - Injection & Blow Molding Machinery position at Wilmington Machinery LLC.?
Company Description Wilmington Machinery LLC, founded in 1972, is a recognized leader in designing and manufacturing large-scale, low-pressure injection molding machinery. The company is known for engineering high-quality, reliable, and efficient equipment that serves the evolving needs of the plastics industry and related sectors. All major processes—concept development, design, assembly, programming, and testing—are completed in-house by a collaborative team of mechanical and electrical engineers, industrial mechanics, and industrial electricians. Wilmington Machinery is actively expanding its offerings by leveraging its manufacturing expertise into new industries while maintaining a strong focus on innovation, customer success, and long-term growth. With a firm commitment to quality, customer service, and continuous improvement, the company is positioned to meet current manufacturing challenges and build for the future.
Role Description The Service Engineer – Injection & Blow Molding Machinery is a full-time, hybrid role based in Wilmington, NC, with some flexibility for work-from-home tasks such as documentation, remote diagnostics, and customer communication. Day-to-day responsibilities include installing, commissioning, and testing injection and blow molding machinery at customer sites, performing routine and corrective maintenance, and diagnosing mechanical, electrical, and control system issues. The role involves providing on-site and remote technical support, training customer personnel on safe operation and basic maintenance, and documenting service activities, findings, and recommendations. The Service Engineer will collaborate with engineering, production, and customer service teams to resolve complex equipment problems and support continuous improvement of products and service processes. Regular travel to customer facilities is expected to perform field service work and ensure high levels of customer satisfaction.
Qualifications
Role Description The Service Engineer – Injection & Blow Molding Machinery is a full-time, hybrid role based in Wilmington, NC, with some flexibility for work-from-home tasks such as documentation, remote diagnostics, and customer communication. Day-to-day responsibilities include installing, commissioning, and testing injection and blow molding machinery at customer sites, performing routine and corrective maintenance, and diagnosing mechanical, electrical, and control system issues. The role involves providing on-site and remote technical support, training customer personnel on safe operation and basic maintenance, and documenting service activities, findings, and recommendations. The Service Engineer will collaborate with engineering, production, and customer service teams to resolve complex equipment problems and support continuous improvement of products and service processes. Regular travel to customer facilities is expected to perform field service work and ensure high levels of customer satisfaction.
Qualifications
- Strong troubleshooting skills for mechanical, electrical, hydraulic, and control systems on industrial machinery.
- Experience in field service, including on-site installation, commissioning, and customer training.
- Solid technical support capabilities, with the ability to diagnose issues remotely and guide customers through solutions.
- Proficiency in maintenance & repair of injection and blow molding machinery or similar heavy industrial equipment.
- Effective communication skills for clear interaction with customers, internal teams, and documentation of service work.
- Relevant technical education, such as an associate’s or bachelor’s degree in mechanical, electrical, or industrial engineering, or equivalent experience.
- Ability to read and interpret mechanical drawings, electrical schematics, and technical manuals.
- Comfort working in industrial environments and traveling regularly to customer sites.
- Familiarity with PLCs, HMIs, and industrial automation systems is highly beneficial.
- Commitment to safety, quality, and customer-focused service.