What are the responsibilities and job description for the Front Office Supervisor position at WILMINGTON CONVENTION HOTEL LLC?
SUMMARY
The Front Office Supervisor is responsible for:
Supervises all front office personnel and the hotel’s front office activities in the abscense of the Front Office Manger.
Maintains operating and administrative efficiencies in daily processes, avoiding distractions for upper management during project oriented periods.
JOB RESPONSIBILITIES
The Front Office Supervisor’s primary responsibilities will include:
Assumes Front Office Manager responsibilities in their absence.
Reviews Front Desk Shift Log for any entries and takes appropriate action to resolve issues.
Assist in working as a guest service agent on a needed basis.
Supervises the taking of a thirty minute lunch break of an employee working eight hour shift.
Completes previous day’s bank deposit.
Reviews prior days audit pack for accuracy.
Prepares a Weekly walk-in Analysis Report on a weekly basis.
Completes petty cash on a weekly basis.
Handles any guest concerns.
Ensures that all marquee’ scripts are provided once a month for review by the Front Office Manager and Director of Operations.
Complete daily payroll.
Review the access and excel reports daily for accuracy.
Maintain goals set to meet and exceed budget.
Ensure that all areas are neat and organized.
Qualifications:REQUIRED SKILLS AND ABILITY
Able to handle multiple tasks.
Guest Service oriented.
Extensive computer knowledge.
Extensive phone knowledge.
Team oriented.
Extensive cash handling experience.
Pleasant persona.
Exposure to scheduling and time card calculations.
Good verbal and written communication.
Sound computer literacy-Excel, Word, Outlook, Lotus, Access and PMS systems.
Strong organizational experience.
Good interaction with people.
REQUIRED EDUCATION AND EXPERIENCE
Education – High school diploma required.
Experience – One year experience in related field preferred.
Prior experience as a guest services agent preferred.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.