Student Success Coordinator

Student Success Coordinator is responsible for supporting and advising at-risk students, coordinating outreach efforts for those experiencing academic and non-academic difficulties. The Student Success Coordinator extends beyond the traditional academic intervention model and is designed to provide integrated coordination between retention assessment, student placement, academic advising, and student support services. This full-time position has three major areas of responsibility: student assessment and placement, coordination of services and support, and campus engagement and advocacy. The Student Success Coordinator works in collaboration with fellow members of the Retention and Student Success team, faculty, and other campus colleagues.  

Duties and responsibilities 

• Student Assessment and Placement
  • Coordinate outreach to students in targeted populations who receive early alerts or mid-term deficiencies for further information, setting advising appointments, and connecting students to various student services.
  • Provide individual advising services to assigned at-risk students, assisting them with enrollment choices including creating and updating academic plans.
  • Provide resources and opportunities for students to explore degree options.
  • Review prior academic coursework or high school course work to determine college placement that will maximize student’s success.
  • Regularly monitor and follow-up with students regarding their personalized plans.
  • Coordinate communication and support with faculty members.
  • Maintain effective communication between the student and their “direct connects”
  • Identify and assign appropriate interventions for early alerts, facilitate campus-wide student success workshops, and work closely with students to balance their college-life-work responsibilities. 
  • Assist students in navigating college policies and procedures.
  • Monitor student credit hour completion for on-time graduation.
  • Track student performance using student success software, such as NURO.
  • Utilize data to guide interventions and monitor effectiveness and student progress.
• Coordination of Services and Support
  • Ensure and track student compliance with any intervention or referral by contacting academic support, faculty, academic advisors, athletic coaches, student affairs personnel or communicating with the appropriate student support personnel. 
  • Develop and execute projects and programs that will contribute to student development and student success.  
  • Collaborate with faculty to insert needed topics in courses where appropriate.
• Collaborate with athletic coaches to identify students at risk and provide support.
• Participate in activities to improve retention rates, graduation rates, student engagement, and student satisfaction.
• Campus Engagement and Advocacy
  • Engage in professional development, campus wide initiatives, and program assessment related to student learning, student success, academic advising, and student affairs/services.
  • Assist faculty and staff in identifying trends and researching best practices in student persistence, retention, and completion.
  • Contribute to the strategic planning and accreditation processes when appropriate.
  • Serve on cross functional teams for select student initiatives and programs such as student activities, orientation, commencement, welcome activities, etc.
  • Identify gaps in services based on best practices in retention and create programs to improve student success, including identifying specific cohort groups with targeted interventions.
  • Collect and report on data to the Associate Vice President for Retention and Student Success.
• Instruction
  • Teach abbreviated sections of the ID100 course for at-risk students.  

Knowledge, Skills, and Abilities 

• Knowledge of student retention strategies.
• Ability to work with at-risk and culturally diverse populations.
• Effective communication skills including, but not limited to ability to write reports, correspondence, and policies/procedures, presenting information in small and large group settings, responding to questions from students, faculty, and administration, the ability to quickly establish and nurture rapport with students.
• Effective critical thinking skills including, but not limited to ability to solve practical problems and to interpret and implement instructions provided in written or oral formats.
• Effective computer skills including, but not limited to use of the Microsoft Office suite and student information systems, such as Jenzabar.
• Ability to use absolute discretion when dealing with sensitive, confidential materials; familiarity with FERPA a plus.
• Ability to demonstrate sensitivity to the financial concerns and stress of students and their families, and an aptitude for explaining complex financial information in terms that are easily understood.
• Ability to prioritize multiple projects and work in an environment with regular interruptions.
• Ability to remain calm and resourceful in stressful situations.
• Ability to foster good relationships with co-workers, faculty, and students.
• Strong organization and analytical skills, including ability to perform statistical reporting.
• Attention to detail, accuracy, and timeliness.
• Enthusiastic, goal-oriented, and self-motivated.
• Ability to work an occasional flexible work schedule to include evenings and weekends due to student events.

Qualifications 

• Bachelor’s degree in education, psychology, or a related field is required. Master’s degree in Higher Education, College Student Personnel, Counseling Psychology, or a related program strongly preferred.
• Minimum of two years professional experience in the areas of retention services, academic support, student success, and/or academic advising is required.
• Demonstrated experience working with students in a higher education setting is preferred.
• Proficient level of knowledge of Microsoft Office, relevant position software programs, and student information systems, such as Jenzabar.