Customer Service Representative

Job Summary: The Customer Service Representative (CSR) forms positive relationships with customers by answering questions, providing information about district programs and events, and processing activity registration requests in a manner that is courteous and professional. As the first point of contact for customers, the CSR must be well informed, friendly, and able to communicate effectively. This position requires excellent customer service skills, computer proficiency, and the ability to make sound decisions autonomously. This is a part-time (PT-2) year-round position. Benefits listed below.

Supervisory Responsibilities:

• None

Overall Essential Duties/Responsibilities:

• Provide information to the public regarding programming at the Community Recreation Center and throughout the district

• Process registration requests for classes, lessons, activities, facility rentals, beach/pool, dog beach, and parking passes

• Field and direct telephone calls made to the Community Recreation Center main line

• Communicate facility expectations with patrons.

• Actively support the agency's risk management protocol that will effectively control and reduce accidents

• Obey the practical safety rules, regulations and procedures established by the Safety Committee

• Promptly report all unsafe actions, practices or conditions to the immediate supervisor

• Attend and participate in required safety trainings

• Perform other related duties as assigned, based on agency needs

• Reconcile and close-out daily sales receipts and daily reports using established batching procedures

• Follow opening, mid-day, and closing shift responsibilities daily as outlined in the Facility Checklist

• Perform opening, mid-day, and closing duties diligently and safely

• Walk frequent laps around the facility for safety, maintenance, and cleanliness checks

• Actively contribute to the Park District's sustainability goals

Safety Responsibilities:

• Actively support the safety program that will effectively control and reduce accidents

• Obey all Park District and departmental safety rules, regulations and procedures established by the Wilmette Park District safety program that are pertinent to the activities conducted at the facility and property

• Promptly report all unsafe actions, practices or conditions to the immediate supervisor

• Attend and participate in required safety training

• Review all accident and incident reports that occur under the area of responsibility with the supervisor

Required Skills/Abilities (Technology, Mathematical, Language):

• Must be knowledgeable about Wilmette Park District facilities, staff, events, and activities

• Excellent verbal and written communication skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, schedules, and procedural manuals

• Excellent organizational skills and attention to detail

• Strong problem-solving skills

• Ability to function well in a high-paced and at times stressful environment

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form

• Ability to deal with problems involving several concrete variables in standardized situations

• Strong computer/technology skills with the ability to learn nuances of registration software

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education and/or Experience:

• High school diploma or equivalent

• At least two (2) years related experience preferred

• Must be at least 18 years of age

Physical Requirements/Work Environment:

• Prolonged periods of sitting at a desk and working on a computer

• Occasionally required to stand, walk, sit, and climb or balance

• Tolerate a moderate to high noise level at times, the noise level is moderate to high at times

• Regularly required to talk or hear

• Frequently required to use hands to handle or feel objects, tools, or controls

• Must regularly lift and/or move up to 25 pounds

Required Certificates/Licenses/Registrations:

• None

Salary : $16