Ambulatory Surgery Center Scheduler

**THIS IS NOT A REMOTE POSITION**

Job Title: Surgery Scheduling Specialist

Location: Plano
Department: Surgery
Reports To: Administrator / Clinical Director

Position Summary

The Surgery Scheduling Specialist is responsible for coordinating all aspects of the surgical scheduling process, ensuring patients are fully prepared for their procedures.

This role serves as the primary point of contact for patients, guiding them through scheduling, medical clearance, anesthesia coordination, and pre-operative requirements to ensure a smooth and timely surgical experience.

Key Responsibilities

Surgical Scheduling & Coordination

• Schedule surgical procedures in collaboration with providers, surgery centers, and hospitals
• Coordinate and confirm surgery dates, times, and locations
• Ensure alignment between provider availability, facility schedules, and patient needs

Insurance Verification/Benefits & Authorizations

• Coordinate with patient's health benefits to verify insurance coverage
• Determine insurance coverage, copayments, deductibles and coinsurance
• Ensure proper authorizations are in place for surgical procedures

Medical Clearance Coordination

• Communicate with patients regarding required pre-operative medical clearances
• Coordinate with primary care providers and specialists to obtain clearance documentation
• Track and follow up on pending clearances to ensure completion prior to surgery
• Verify all required labs, EKGs, and testing are completed and received

Anesthesia Coordination

• Communicate anesthesia requirements to patients and surgical facilities
• Ensure all anesthesia-related documentation is completed and submitted
• Coordinate with anesthesia providers as needed for scheduling and case readiness

Patient Communication & Education

• Serve as the main point of contact for surgical patients
• Provide clear instructions regarding:
• Pre-operative requirements
• Surgery logistics
• Arrival times and preparation
• Answer patient questions and address concerns in a timely, professional manner

Documentation & EMR (DrChrono or similar)

• Accurately document all scheduling details, communications, and requirements in EMR
• Maintain organized and up-to-date surgical logs and patient records
• Upload and track clearance forms, test results, and surgical documentation

Follow-Up & Case Management

• Monitor each case to ensure all requirements are completed prior to surgery
• Proactively identify and resolve scheduling or documentation issues
• Communicate any delays or changes to patients, providers, and facilities

Qualifications

Required:

• 2 years of experience in:
• Medical scheduling (surgical preferred)
• Patient coordination or front office roles
• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• Experience with EMR systems (DrChrono preferred)
• Ability to manage multiple cases in a fast-paced environment

Preferred:

• Experience in podiatry, orthopedics, or surgical specialties
• Familiarity with pre-op clearance requirements and workflows
• Understanding of insurance authorization processes

Key Competencies (What Success Looks Like)

• Strong attention to detail and follow-through
• Ability to manage multiple surgical cases simultaneously
• Proactive communication with patients and team members
• Problem-solving mindset and adaptability
• High level of accountability and ownership

Performance Expectations

• Surgeries scheduled accurately and efficiently
• All clearances, labs, and requirements completed prior to surgery
• Minimal last-minute cancellations due to missing documentation
• Positive patient and provider feedback
• Timely and accurate EMR documentation

Work Environment

• Fast-paced, team-oriented medical clinic
• Frequent interaction with patients, providers, and surgical facilities
• High-volume coordination role requiring strong time management

Why Join Us

• Collaborative and supportive team environment
• Opportunity to play a key role in patient care and surgical outcomes
• Growth opportunities within the organization

Pay: From $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience:

• Surgery Scheduling: 2 years (Required)
• Insurance Benefits: 2 years (Required)
• Anesthesiology Coordination: 2 years (Required)
• Customer service: 2 years (Required)
• Payment Collections: 2 years (Required)

Work Location: In person

Salary : $24