What are the responsibilities and job description for the Hotel Night Auditor position at WILLOW VALLEY ASSOCIATES, INC?
Join our team and play a key role in delivering exceptional guest experiences during the overnight hours.
Position Overview
The Night Auditor is responsible for performing nightly close-of-day procedures, ensuring the accuracy of hotel financial records, and providing outstanding guest service. This position is ideal for individuals who are detail-oriented, reliable, and committed to upholding the standards of Homewood Suites by Hilton and Willow Valley.
Key Responsibilities
- Complete nightly audit processes, including check-ins, check-outs, posting transactions, and preparing daily financial reports.
- Balance room and restaurant revenue, accounts, and pay-outs; research and resolve discrepancies.
- Greet and assist guests, register arrivals, assign rooms, and provide information regarding hotel amenities and local attractions.
- Maintain accurate cash drawers, process payments, and handle guest valuables securely.
- Answer telephone inquiries promptly and professionally, following Hilton brand standards.
- Assist with guest requests, including wake-up calls, luggage delivery, and special arrangements.
- Support general hotel operations, including breakfast setup, laundry assistance, and maintaining a clean and welcoming environment.
- Foster a positive work atmosphere by supporting team members and contributing to a culture of hospitality.
Qualifications
- High school diploma or GED required; prior hospitality experience preferred.
- Proficiency with computers and hotel management systems (Word, Excel, Outlook, Hilton PEP).
- Strong attention to detail and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to stand, walk, and lift up to 25 lbs regularly (occasionally up to 50 lbs).
- CPR certification preferred (training available).
- RAMP certification required (training provided).
- Must be 18 years of age or older.
Why Work With Us?
- Competitive compensation and benefits, including 401k with company match
- Complimentary Employee Assistance Program
- Supportive team environment focused on professional growth.
- Recognition for outstanding performance and achievements.
- Opportunity to represent a respected hospitality brand.
- Hilton hotel discount program
- Access to a variety of local and national discount programs
Ready to take the next step in your hospitality career? Apply today to become a Night Auditor at Homewood Suites by Hilton, Harrisburg, and help us deliver exceptional service—night after night!
As part of this position, candidates must be willing and able to work across both our Harrisburg hotel properties: Homewood Suites (3990 Tecport Dr) and the Hilton Garden Inn Harrisburg East (3943 Tecport Dr).
Willow Valley Associates is an equal opportunity employer.