What are the responsibilities and job description for the Night Auditor position at WILLOW VALLEY ASSOCIATES, INC?
Join our team and play a key role in delivering exceptional guest experiences during the overnight hours.
Weekend Availability Required
Position Overview
The Night Auditor is responsible for performing nightly close-of-day procedures, ensuring the accuracy of hotel financial records, and providing outstanding guest service. This position is ideal for individuals who are detail-oriented, reliable, and committed to upholding the standards of DoubleTree Resort by Hilton and Willow Valley.
Key Responsibilities
- Complete nightly audit processes, including check-ins, check-outs, posting transactions, and preparing daily financial reports.
- Balance room and restaurant revenue, accounts, and pay-outs; research and resolve discrepancies.
- Greet and assist guests, register arrivals, assign rooms, and provide information regarding hotel amenities and local attractions.
- Maintain accurate cash drawers, process payments, and handle guest valuables securely.
- Answer telephone inquiries promptly and professionally, following Hilton brand standards.
- Assist with guest requests, including wake-up calls, luggage delivery, and special arrangements.
- Support general hotel operations, including breakfast setup, laundry assistance, and maintaining a clean and welcoming environment.
- Foster a positive work atmosphere by supporting team members and contributing to a culture of hospitality.
Qualifications
- High school diploma or GED required; prior hospitality experience preferred.
- Proficiency with computers and hotel management systems (Word, Excel, Outlook, Hilton PEP).
- Strong attention to detail and problem-solving skills.
- Excellent communication and customer service abilities.
- Ability to stand, walk, and lift up to 25 lbs regularly (occasionally up to 50 lbs).
- CPR certification preferred (training available).
Why Work With Us?
- Competitive compensation and benefits, including 401k with company match
- Complimentary Employee Assistance Program
- Supportive team environment focused on professional growth.
- Recognition for outstanding performance and achievements.
- Opportunity to represent a respected hospitality brand.
- Hilton hotel discount program
- Access to a variety of local and national discount programs
Ready to take the next step in your hospitality career? Apply today to become a Night Auditor at DoubleTree Resort by Hilton, Lancaster, and help us deliver exceptional service—night after night!
Willow Valley Associates is an equal opportunity employer.