Hospice Liaison

Join Our Mission to Bring Hospice Back to What It Should Be

Are you a compassionate and dedicated professional who believes every patient deserves dignity, comfort, and respect? Do you want to work for an organization where your voice matters, your contributions are valued, and your passion for caring for others is shared by your leadership team?

If so, we invite you to join us.

About Us

Founded just two years ago by experienced hospice nurses, our organization was built on a simple but powerful vision: to bring hospice care back to what it should be. We saw an opportunity to create a hospice focused on patients, families, and the dedicated professionals who care for them every day.

As a growing hospice organization, we are committed to delivering exceptional end-of-life care that honors the unique needs, wishes, and values of every patient and family we serve. Just as importantly, we are building a workplace culture where employees feel respected, supported, heard, and empowered to do their best work.

Our core values are reflected in the word RESPECT:

Responsibility

Excellence

Supportive

Passionate

Empathy

Celebrating

Together

These values guide everything we do, from the way we care for our patients to the way we support one another as a team.

We believe hospice care is about people first. That's why we're dedicated to creating an environment where team members can thrive, grow professionally, and make a meaningful difference in the lives of patients and families during life's most important journey.

What We Offer

• The opportunity to be part of a growing organization and help shape its future.
• A culture built by hospice professionals who understand the challenges and rewards of providing exceptional end-of-life care.
• Growth and development opportunities as we continue to expand.
• A supportive, respectful, and collaborative work environment.
• Competitive compensation and benefits.

Join a team that's building something different. Join a hospice founded on compassion, driven by purpose, and committed to bringing hospice back to what it should be.

Role Description The Hospice Community Liaison serves as the primary representative of the hospice within assigned communities and referral sources. This position is responsible for developing and maintaining strategic relationships with hospitals, physicians, skilled nursing facilities, assisted living communities, home health agencies, and other healthcare professionals to promote awareness of hospice services and facilitate appropriate patient referrals. The Community Liaison educates patients, families, healthcare providers, and community partners regarding hospice eligibility, benefits, and services while supporting organizational growth and market presence.

In addition, the Hospice Community Liaison plays a vital role in connecting hospice services with the community through outreach initiatives, educational programs, and relationship-building activities. The position collaborates with patients, families, referral sources, and interdisciplinary team members to ensure timely access to hospice care and enhance the quality of end-of-life support provided to those served.

Essential Functions: 

·      Develop and maintain professional relationships with referral sources, including hospitals, physicians, skilled nursing facilities, assisted living communities, home health agencies, and community organizations.

·      Conduct routine visits to assigned referral sources to educate healthcare professionals regarding hospice services, admission criteria, and benefits.

·      Identify opportunities to increase community awareness and referral development.

·      Collaborate with clinical staff to facilitate seamless transitions of care for patients considering hospice services.

·      Coordinate and conduct hospice presentations, in-services, educational programs, health fairs, and community events.

·      Serve as a resource to patients, families, referral sources, and community partners regarding hospice care.

·      Assist prospective patients and families in understanding hospice services and the admission process.

·      Monitor and track referral activity and community outreach efforts.

·      Maintain accurate records of referral source contacts, marketing activities, and business development initiatives.

·      Build and maintain strong relationships with current and prospective referral partners.

·      Participate in strategic planning and development of growth initiatives.

·      Attend community networking events and professional association meetings.

·      Collaborate with leadership to analyze referral trends and identify opportunities for growth.

·      Assist with volunteer recruitment and community engagement activities.

·      Represent the organization in a professional manner consistent with hospice philosophy and mission.

·      Complete a minimum of six (6) hours of initial Alzheimer's Disease and Related Dementia training within the first 60 days of employment, as required.

·      Perform other duties as assigned by Supervisor.

Qualifications/Skills/ Educational Requirements:

Level of Formal Education: High School Graduate           

Area of Study: NA

Years of Experience: A minimum of 1 year of experience

Type of Experience: Healthcare experience required, community healthcare experience preferred

Special Certifications: none

Language Skills: Effective verbal and written communication skills in English.

Technical Competencies: Ability to document in CRM, EMR and read/respond to emails.

Skills and Abilities:

·      Excellent relationship-building and networking skills.

·      Strong presentation and public speaking abilities.

·      Ability to establish trust and credibility with healthcare professionals and community partners.

·      Knowledge of hospice philosophy and end-of-life care services.

·      Strong organizational and time-management skills.

·      Ability to prioritize multiple responsibilities independently.

·      Strong customer service skills.

·      Ability to maintain professional integrity and confidentiality.

·      Ability to analyze referral activity and develop growth strategies.

·      Ability to work independently with minimal supervision.

Information Systems: Proficient computer skills.

• Personal Attributes: Empathic, compassionate, patient, ability to adapt, attention to detail, team player, cultural competence, advocate.