Client Coordinator

Are you a people-focused professional with strong communication, organization, and client service skills? Do you thrive on helping others, keeping things running smoothly, and want work-life balance, job stability, and room to grow? This could be your next step.

Willis Law Group LLC, in Hackensack, NJ, a leader in its niche, is looking for a Client Concierge Specialist to join our team. This role blends client intake, relationship management, and administrative/organizational tasks in a fast-paced, rewarding environment.

Position Highlights

• Competitive base salary bonus potential
• 401(k) with employer match
• Career growth and advancement opportunities
• No evenings or weekends (standard business hours)
• Meaningful, client-focused work in a supportive team environment
  
  

What You’ll Do

• Answer and route initial calls: Serve as the first point of contact for prospective and existing clients, providing a warm, professional experience.
• Schedule clients: Coordinate and manage consultations, meetings, and follow-ups for attorneys and staff.
• Assist clients with administrative and scheduling issues: Help clients with forms, appointment changes, and general questions, ensuring they feel supported throughout the process.
• Manage the firm calendar: Maintain and update the firm’s master calendar, including attorney schedules, deadlines, and key dates.
• Assist with scheduling firm events and networking opportunities: Coordinate internal firm events, webinars, workshops, and external networking meetings or events to support business development.
• Coordinate community outreach: Help plan and organize community-facing activities, including workshops, presentations, and partnerships that promote the firm and its services.
• Drive new business: Manage and track leads, opportunities, and outreach to acquire new clients.
• Client engagement: Contact potential clients via phone and email, explain our services, and guide them through the intake and onboarding process.
• Draft engagement agreements: Prepare engagement letters and related documents for attorney review and client signature.
• Open new files in our CRM: Accurately enter client information, open new matters, and keep records current and organized.
• Organizational support: Assist attorneys and staff with administrative tasks, follow-ups, and other operational needs.
• Champion the client experience: Ensure each interaction reflects our firm’s high standards of professionalism, empathy, and efficiency.
  
  

What You’ll Need

• 3–5 years of experience in a client-facing role (e.g., customer service, intake, sales, hospitality, medical/dental office, or similar professional setting).
• Strong organizational skills and attention to detail; comfortable managing multiple clients, calls, and tasks at once.
• Excellent communication skills, both on the phone and in writing.
• Comfort with technology and willingness to learn our systems; CRM experience is a plus, but we will train the right candidate.
• A self-motivated, proactive mindset and a desire for a long-term role with growth potential.
• Professional demeanor, reliability, and a genuine desire to help clients.
  
  

Ready to Make a Career Move?

If you’re ready to apply client service, communication, and organizational skills in a stable, fulfilling role with real growth potential, we’d love to hear from you.

Apply now and take the next step in your career with Willis Law Group LLC.

Compensation: $67,500 - 77,500 yearly