Customer Service Representative

Customer Service Representative

Location: 2817 N Sherman Ave, Madison, WI

Status: Hourly non-exempt, represented, 8 hours per week, Thursdays 7:15am-3:15pm, part time

Supervision: No direct supervisory responsibility

Our Mission: Willy Street Co-op is different from other grocery stores. We are proud to have a socially and environmentally responsible presence and make efforts to support local community non-profits and programs that involve food, nutrition and well-being, sustainable agriculture, cooperative education and social change. We're a group of employees who care about not only what we do but how we do it.

About the Role: As a Customer Service Representative, you will have the opportunity to provide the highest level of service possible to Willy Street Co-op's internal and external customers.

Who You Are: You love interacting with people and take pride in responding quickly and courteously to all customers questions, complaints, and requests. You're passionate about working in an organization that values and promotes diversity, equity and inclusion.

What You'll Do: You will lead the efforts in welcoming and greeting customers as they enter the store. You will have primary responsibility for answering phones and directing calls appropriately. In addition, you'll collaborate with other members to support the following areas:

• Set the standard for excellent customer service

• Maintain the customer service desk, keeping it clean, orderly, and appropriately stocked

• Keep informed about community room activities, events, classes and store special events

• Process returns/exchanges, pre-orders, ticket sales, gift cards, and class registrations

• Serve as backup support for the Front End: cashier, bag and/or carry out groceries, cover breaks for cashiers or supervisors

• Answer customer questions regarding ownership and assist owners in understanding and completing the Fair Share contract

• Know product locations in order to assist customers in finding what they need

• Assist with the management of electronic and paper owner records in a timely and organized manner

• Treat people fairly, consistently and with respect

• Abide by all co-op policies and procedures as outlined in the Employee Handbook and other company documents

• Participate in required training and meetings

• Keep the store orderly and clean

• Perform all other duties as assigned by a Supervisor

What You Bring: This role requires the following education, experience, skills and abilities:

• Outstanding customer service skills

• Willingness to be open, to learn and take on new responsibilities.

• Regular, predictable attendance.

• Effective communication skills in English.

• Ability to read and comprehend instructions.

• Demonstrate accuracy and thoroughness.

• Ability to work independently.

• Ability to work in a fast-paced environment.

• Ability to handle multiple demands.

• Adherence to deadlines.

• Excellent accuracy and cash-handling skills

Nice-to-Haves: It's a bonus if you have one or more of the following:

• Experience in a customer service role

• Previous experience working in a cooperative environment

What You'll Get: Willy Street Co-op is one of Madison's best-kept secrets in terms of a great place to work. As part of a full benefits package, we offer flexible schedules and great co-workers, along with the following:

• Amazing health insurance benefits with low deductibles and out of pocket maximums (for full-time employees)

• Employer-paid dental and life insurance benefits (for full-time employees)

• Voluntary benefit plans, including vision and disability coverage (for full-time employees)

• Paid Time Off

• 401(k) retirement plan with employer match

• Employee discount at our stores, wellness coupons, bike-to-work reimbursement, and much more!

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer

• Standing, walking, bending, and reaching

• Using hands or fingers to handle or feel

• Specific vision ability: close vision, peripheral vision, color vision, depth perception and adjust to focus

• Must be able to lift up to 60 pounds at times

Work Environment: Fast paced retail environment with food service equipment and coolers and in cold/hot working conditions (i.e. cooler or near heated surfaces). Other high to moderate noise including but not limited to computers, cash registers, paging, telephones, music and human voices.

IMPORTANT DISCLAIMER NOTICE: The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.

Salary : $24