What are the responsibilities and job description for the Software Support Specialist position at Williamson Law Book Company?
Job description
Software Support Technician
A suburban Rochester company is looking to add a software support technician to install, train, and support our suite of municipal software programs.
Job Type: Full Time, in office hours 7:30-4:30 M-F
Qualifications: Associates Degree or greater with emphasis in fund accounting, payroll processing or bookkeeping.
Required Skills
- Excellent verbal and written English communication skills required
- Exceptional attention to detail
- Ability and willingness to learn, to adapt quickly, and to follow procedures
- Ability to present oneself as a professional company representative and mentor to customers
- Self-starter with ability to achieve and maintain productivity levels and meet established deadlines
Job Description:
- Provide phone/internet support to clients with varying degrees of knowledge
- Provide remote training and follow-up support to new and current customers
- Implementation of products and custom integration software in a Microsoft Windows environment
- Ability to describe program requests from individual customers
- Ability to recognize potential software improvements and enhancements and to communicate and implement the adjustments necessary to programmer
This is a Victor, New York State based employment opportunity. Applicants must be fully authorized to work in the US.
What we offer: A friendly and professional working environment, $22-$26 per hour, paid vacation, 401K, and health care.
An equal opportunity employer.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k)
- Health insurance
Ability to Commute:
- Victor, NY 14564 (Required)
Ability to Relocate:
- Victor, NY 14564: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $26