Winery Tasting Room Manager

Winery Tasting Room Manager – Position Description

Status: Non-Exempt – Hourly 

Shift Hours: Must be available weekends & holidays

Location: Williamsburg Winery – Wessex Hundred & Merchants Square

Pay Range: Full-Time, hourly plus bonuses

Overview:

The Williamsburg Winery—one of Virginia’s most recognized and historic wineries—is seeking a passionate, organized, and experienced Tasting Room Manager to oversee daily operations at both our main winery tasting room at Wessex Hundred and our Merchants Square location in Colonial Williamsburg.
 
 This leadership role is perfect for someone who thrives in hospitality, loves wine, and is driven to create exceptional guest experiences while leading a team with enthusiasm and professionalism.
 
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 Key Responsibilities
     •    Oversee and manage the operations, staffing, and service standards of both tasting room locations.
     •    Lead, train, and mentor the tasting room staff to deliver exceptional hospitality and meet sales goals.
     •    Ensure brand consistency, excellent customer service, and smooth daily operations across locations.
     •    Manage scheduling, payroll, and inventory for both sites while maintaining accurate financial reporting.
     •    Collaborate closely with marketing, wine club, and events teams to enhance guest engagement and drive             wine club growth.
     •    Participate in recruitment, hiring, onboarding, and continued staff development programs.
     •    Maintain compliance with all ABC, health, and safety regulations.
     •    Represent the Williamsburg Winery brand with professionalism and passion during guest interactions,                 events, and community partnerships.
 
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 Skills & Qualifications
     •    Bachelor’s degree preferred.
     •    Minimum 3 years of hospitality, winery, or retail management experience.
     •    Proven leadership, training, and team management abilities.
     •    Strong customer service, communication, and problem-solving skills.
     •    Financial literacy and proficiency in POS, inventory, and reporting systems.
     •    Proficient in Microsoft Office Suite; familiarity with wine club management systems is a plus.
     •    In-depth wine knowledge or WSET-level certification preferred (not required).
     •    Must have reliable transportation and availability to work weekends, holidays, and occasional evenings.
 
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 Why Join Our Team
 
 At the Williamsburg Winery, our philosophy is simple: Enjoy Life. We take pride in offering guests memorable wine and hospitality experiences across our 400-acre estate and boutique Merchants Square location. As part of our leadership team, you’ll have the opportunity to grow within a dynamic organization that values excellence, authenticity, and genuine connection.
 
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 Compensation & Benefits
     •    Competitive salary (commensurate with experience)
     •    Health, dental, and vision insurance
     •    401(k) with company match
     •    Paid time off
     •    Employee wine and dining discounts
     •    Opportunities for career advancement and professional development