Receptionist (Part Time)

Description

JOB SUMMARY

The Receptionist provides administrative, customer relations, and support services to residents, visitors and team members over the phone, via email and in person to present a positive and efficient image of Williamsburg Landing. This position works under the direction of the Resident Engagement Manager.

ESSENTIAL JOB FUNCTIONS 

• Greets residents, team members and visitors in a friendly, professional manner, answering questions or directing them to the appropriate area or department; answers the telephone promptly, transferring calls to appropriate departments/person
• Schedules resident transportation as requested and forward medical appointments to administrative assistant
• Ensures professional appearance of the main lobby and front desk
• Develops friendly and professional relationships with residents and remains alert to problems, changes, or needs of residents and relays needs or concerns to proper department, following up when necessary
• Monitors resident movement through lobby and front desk areas and promptly responds to potential elopement risks in accordance with community safety procedures.
• Provides information on campus facilities, services, and events
• Forwards requests for facilities services on behalf of residents or team members via work orders to Facilities Management. 
• Assists residents with small clerical tasks such as addressing cards and envelopes, making photocopies, and retrieving mail
• Stamps, sorts, and distributes mail and floral arrangements; redirects improperly addressed mail; delivers packages 
• Manages the store in Assisted Living, ensuring inventory is maintained, items are charged correctly, and ensures sales are balanced at end of the shift
• Assists in training receptionists and provides coverage for other receptionists as needed
• Assists other departments with clerical requests and/or projects as time permits
• Performs other duties as assigned

QUALIFICATIONS

· High school diploma or GED, required

· Two or more (2 ) years’ experience in reception, customer service or hospitality environments, preferred

· Proficiency with MS Office and basic knowledge of cash receipts and accounting procedures, required

KNOWLEDGE, SKILLS, AND ABILITIES

· Excellent organizational, administrative, customer service and communication skills

· Ability to understand and respond appropriately to older adults with unique life issues

· Ability to handle a wide variety of tasks simultaneously

· Ability to relate well with visitors, residents and staff in a courteous, friendly, prompt, and tactful manner

· Ability to reach, bend, stoop, and lift up to 25 pounds is required when stocking the store and delivering packages

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