IT Analyst IV - Collaboration Platform

Do something that means something at Williams. This isn’t just a job - it’s an opportunity to explore and discover your passion with coworkers who become friends and mentors who push you to be your best self in and out of the office. At Williams, we make clean energy happen. And you can too, so bring your energy to ours.

As IT Analyst IV, you will provide technical leadership to a team of analysts to deliver software solutions and maintain existing applications in order to optimize organizational functioning. A focus on mentoring others, the ability to solve sophisticated problems, superb interpersonal skills and technical acuity are keys to success!

Your work will challenge you, and with our Core Values to guide you, you’ll quickly learn and grow with us.

Responsibilities/Expectations:

• Analyzes and develops short and long-term solutions to information technology needs through developing new or modifying existing applications
• Reviews systems requirements and business processes; codes, tests, debugs and implements software applications
• Executes projects using project management concepts, requirements gathering and documentation, software development lifecycle and testing
• Collaborates effectively with business partners, project team, and senior management to develop solutions that facilitate the integration of business processes
• Recommends solutions based on an understanding of business requirements
• Provides technical leadership and mentorship within a broader team
• Leads end-to-end administration, engineering, licensing, and governance of Microsoft 365 and integrated platforms while managing tenant settings, service accounts, licensing, governance, and platform compatibility
• Defines and executes on collaboration platform strategies by monitoring the Microsoft 365 roadmap, evaluating emerging capabilities for business value and security fit, and guiding testing, staging, and production readiness
• Ensures platform reliability by providing Tier 3 support, leading root-cause analysis and post-incident reviews, and documenting solutions that improve system stability
• Supports mergers and acquisitions through tenant assessments, migration planning, identity and domain consolidation, and security and licensing remediation in coordination with cross-functional stakeholders including Legal, Compliance, HR, and IT
• Other duties as assigned
  
  

Education/Years of Experience:

• Required: High school diploma or GED and a minimum fifteen (15) years' IT experience, OR Associate's degree and a minimum ten (10) years' IT experience, OR Bachelor's degree in IT-related field and a minimum eight (8) years' IT experience
  
  

Other Requirements:

• Participation in 24/7 on-call support
• Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority
• Needs basic knowledge of Microsoft Office Application and PC skills
  
  

, This job is responsible for collaborating with business users in identifying business requirements, and translating them into system requirements, and logical/functional design.