What are the responsibilities and job description for the Service Dispatcher position at Williams Plumbing / Williams Civil Construction?
Williams is hiring a Plumbing Service Dispatcher to join our team. This office position plays a crucial role in coordinating and dispatching our team of skilled plumbers to various service calls, ensuring that our customers receive prompt and exceptional service.
About Williams:
Williams Plumbing is the best plumbing and HVAC service team in the Gallatin Valley. Specializing in home service and repair, we ensure every customer’s plumbing, heating, and cooling systems do what they should do: provide comfort and peace of mind. With over 40 years of experience, we know this community better than anyone — and our expertise outmatches anyone in the industry. We prioritize knowledge and training. We take pride in strong customer relationships. And we never tire of delivering quality, timely, and honest work.
What You'll Do:
- Relay work orders, messages, or information to or from work crews, supervisors, and customers.
- Ensure integrity of Technicians Debrief Workflow.
- Project transition from acceptance to materials ordering when estimate is signed to lead tech.
- Job detail and clean up.
- Monitor and track orders on “hold” and in field quotes.
- Coordinate service and schedules. Dispatch workers to appropriate locations.
- Monitor personnel or equipment locations and utilization to coordinate helper allocation and schedules.
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
- Follow up and track order of materials. Confirm and update estimated time of material deliveries.
- Work closely with team to provide feedback and training opportunities to leadership.
- Assist with overflow of incoming calls and/or making client confirmation calls.
- Data entry and database management.
- Route job orders and material requests to appropriate locations.
- Perform follow-up calls for customers and technicians.
- Assist with scheduling and allocation of job requests.
What You Bring:
- Ability to deal courteously with customers, technicians, and the public.
- Communicating with supervisors and peers. Providing information to supervisors and co-workers, by telephone, in written form, e-mail, or in person.
- Active listening. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, retaining and applying guidance and directions.
- Speaking to others to convey information efficiently and effectively.
- Some knowledge of dispatching methods, techniques, and practices.
- Some knowledge of the practices, methods, materials, and equipment of the plumbing trade.
- Getting information. Observing, receiving, and otherwise obtaining information from all relevant sources.
- Coordination, monitoring and assessing of personnel and service calls.
- Proficient with software and company platforms, adhering and adapting to company processes.
- Making decisions and solving problems. Analyzing information and evaluating results to choose the best solution and solve problems.
- Ability to work both independently and cooperatively.
- Attention to detail, accurate and thoroughness in completing tasks
- Productive time management awareness, eliminating deviations from priorities.
What We Offer:
- Competitive Wage ($22 - $24/hr DOE)
- Medical Insurance
- 3 affordable plans with HSA and FSA options available
- HSA Employer Contribution of $600/$1,200 (Individual/Family) if selecting the HDHP HSA plan
- Telemedicine
- Dental & Vision
- Employer 401(k) match up to 8% (based on company profitability)
- Paid Time Off and 6 Paid Holidays
- Company Paid Life Insurance and Employee Assistance Program
- Accident, Short Term Disability, Long Term Disability
- Pet Insurance
- Referral Bonuses
- Williams Academy: In-person training events, access to over 60 online courses, ongoing professional development opportunities
- Co-workers committed to teamwork, individual responsibility, and success
- Company Events (Archery Tournament, Golf Tournament, and more!)
- Opportunity to live and play in the “Last Best Place”
- Perks include discounted gym memberships and savings on dog daycare and boarding
Want to learn more about Williams? Check us out online:
Company Website
YouTube
Salary : $22 - $24