What are the responsibilities and job description for the Mobile Dispatcher position at NorthWestern Energy?
Qualifications Include
$19.95 per hour (per Collective Bargaining Agreement--CBA); $1.00 per hour Shift Premium (per CBA). Three potential step increases with performance progression; annual pay increases in May of each year subject to the CBA. Benefits include: 401K with company match up to 4% and non-elective contribution up to 7%; healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents; Health Savings Account (HSA); healthcare and dependent care flexible spending account (FSA); Employee Assistance Program (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents); Life Insurance (company pays basic employee policy; spouse, dependent insurance also available); tuition reimbursement; competitive pay (scheduled performance-based wage increases and annual incentive opportunities); paid company endorsed volunteer opportunities; paid training opportunities; paid time off starting on your first day, plus 11 paid holidays.
Full-time position.
Open until filled.
Apply online at: https://northwesternenergy.applicantpro.com/jobs/3856619
- Demonstrate and maintain a good safety record
- Must possess strong interpersonal communication skills
- High school diploma or equivalent, advanced education is preferred
- Ability to perform basic math functions
- Proficient with computers, web applications, and related equipment
- Excellent communication skills are required
- Good organizational and technical skills are necessary
- Ability to plan and prioritize dispatching responsibilities
- High volume dispatching and customer service experience preferred
- Assure cost effective use of resources by communicating/coordinating with Distribution Operations Controllers and area Supervisors
- Manage and modify gas and electric service orders
- Demonstrate proficiency with the computer software and web applications necessary to conduct daily workflow dispatching processes
- Perform required shift work to include days, weekends, nights, holidays and call outs
- Rotating 12 hour shifts that start at 6:00AM and 6:00 PM
- Work Schedule Posted 6 months in advance
- Work overtime including evenings and weekends in response to acute service needs
- Assure positive working relationships with technicians, Controllers, and field crews/management
- Complete required trainings and monthly meetings
- Dispatcher calls will be subject to call monitoring with a priority goal of achieving customer satisfaction
- Work effectively within a team environment and other work groups to accomplish organizational goals
- Demonstrate strong adherence to accuracy, safe work practices/processes, customer service, and attendance
- Job time is spent in an office environment mostly sitting or standing, using a computer terminal and phones with limited required walking
- All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics
- Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives
$19.95 per hour (per Collective Bargaining Agreement--CBA); $1.00 per hour Shift Premium (per CBA). Three potential step increases with performance progression; annual pay increases in May of each year subject to the CBA. Benefits include: 401K with company match up to 4% and non-elective contribution up to 7%; healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents; Health Savings Account (HSA); healthcare and dependent care flexible spending account (FSA); Employee Assistance Program (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents); Life Insurance (company pays basic employee policy; spouse, dependent insurance also available); tuition reimbursement; competitive pay (scheduled performance-based wage increases and annual incentive opportunities); paid company endorsed volunteer opportunities; paid training opportunities; paid time off starting on your first day, plus 11 paid holidays.
Full-time position.
Open until filled.
Apply online at: https://northwesternenergy.applicantpro.com/jobs/3856619
Salary : $20