What are the responsibilities and job description for the Training Specialist-NEO Coordinator position at William S Middleton Memorial Veterans Hospital?
The Training Specialist is directly responsible for the development and implementation of New Employee Orientation (NEO) activities, resources and services, and coordinating these to ensure all aspects are in compliance with established Medical Center goals and guidelines. This position is located within the Education Department within the Nursing Services at the William S. Middleton Memorial Veterans Hospital & Clinics in Madison, WI.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
Individual Occupational Requirements
Education
Undergraduate and Graduate Education: Major study -- education or a subject area related to the position to be filled.
or
Experience
Specialized Experience (for positions above GS-5): Experience that demonstrated a practical knowledge of the subject area of the position and of the methods and techniques of instruction. Examples of qualifying specialized experience include:
Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of an Training Specialist, and that is typically in or related to the work of the position to be filled and experience that demonstrated a practical knowledge of the subject area of the position and of the methods and techniques of instruction.
Qualifying specialized experience includes: Teaching or instructing in an adult education program, secondary school, college, military installation or industrial establishment in the appropriate field(s); Supervising or administering a training program; Development or review of training/course materials, aids, devices, etc. and evaluation of training results; Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis.
NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.
OR
Education: Successful completion of a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related, in a major study - Education or a subject area related to the Training Specialist position. Such education must demonstrate the knowledge, skills and abilities necessary to do the work of the Training Specialist position and must have been obtained in an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.
OR
Combination: Equivalent combination of successfully completed graduate level education (beyond the second year) and specialized experience, as described above, which may be used to meet total experience requirements for this grade level. The education portion must include graduate courses in Education or a subject area related to the position and such education must demonstrate the knowledge, skills and abilities necessary to do the work of the Training Specialist position and must have been obtained in an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies for this position:
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: Work is primarily sedentary but includes standing, bending, walking, and carrying light/medium loads of
paper, office files, supplies, and equipment. Extended periods at a computer terminal and standing to instruct are required. Occasional weekend/evening duty may be necessary to assure training availability; minimal local travel may be required
Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Duties include but are not limited to:
NEO Program Coordination & Instruction:
- Plans, develops, implements, and evaluates NEO activities for new employees, students, and contract staff in a cost effective manner, integrating the organization's mission, vision, values, and strategic plan.
- Collaborates with the Education Coordinator, Nurse Educators, subject matter experts (SMEs), presenters, Human Resources, and other stakeholders to coordinate and continuously improve NEO content, delivery, logistics, and outcomes.
- Designs NEO materials and methodologies according to performance objectives and learner needs, utilizing traditional classroom, multimedia, teleconferencing/videoconferencing, and distance learning modalities consistent with adult learning and accelerated learning principles.
- Instructs effectively and creatively across cognitive, psychomotor, and affective domains; updates materials to reflect technological changes, evolving requirements, and best practices.
- Ensures NEO topics and training meet Joint Commission, OSHA, VISN, and VA requirements; tracks and records attendance and completion; follows up with supervisors on nonattendance and coordinates rescheduling as necessary.
- Analyzes NEO effectiveness using Kirkpatrick or similar evaluation models; implements improvements based on data, learner feedback, and stakeholder input.
LMS/TMS Administration & Learning Management:
- Serves as the Talent Management System (TMS) administrator for assigned domains; creates and manages Items and associated components (e.g., Content Objects, Documents), places Items in Catalogs and Curricula, and ensures web based content interfaces correctly with TMS.
- Performs Assignment Manager, Scheduling Manager, Registration Manager, and Item Manager functions: creates Scheduled Offerings; registers users; records attendance; resets passwords; provides first line support to TMS users; and runs standard/ad hoc reports to monitor compliance and completions.
- Develops and maintains systems to manage and track training achievements; produces compliance dashboards and reports for managers and leaders; trains supervisors and staff to access, maintain, and update TMS records and to monitor progress and identify shortfalls.
Continuing Education & Specialty Training:
- Identifies specialties where continuing education or competency validation is required or desirable; reviews local, VISN, and VA policies and Human Resources qualification standards to determine training requirements.
- Develops targeted education plans to address identified needs; creates training materials (including computer based courses); coordinates broadcast learning; and arranges SME input to ensure relevance and validity.
- Coordinates schedules, rooms, equipment, and communications for classes; ensures prerequisites are communicated and met prior to attendance.
- Maintains an up to date library of educational information across hospital specialties; provides resources on career pathways and support programs (e.g., financial aid, preparatory courses) to facilitate development.
- Serves as a resource to supervisors when developing Performance Improvement Plans (PIPs) and Personal Development Plans (PDPs), providing mechanisms to monitor progress.
Program Evaluation & Analytics:
- Analyzes trends in training requests, participation, and completion data to identify future program needs and opportunities for process improvement.
- Applies quality improvement principles and tools to assess processes and implement effective follow up actions that improve patient care, staff performance, and work products.
Work Schedule: Monday-Friday: 7:30am-4:00pm and may include some evenings.
Telework: Not Authorized
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required
Position Description/PD#: Training Specialist-NEO Coordinator/PD252900
Qualifications:
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/04/2026.Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below:
Individual Occupational Requirements
Education
Undergraduate and Graduate Education: Major study -- education or a subject area related to the position to be filled.
or
Experience
Specialized Experience (for positions above GS-5): Experience that demonstrated a practical knowledge of the subject area of the position and of the methods and techniques of instruction. Examples of qualifying specialized experience include:
- Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field(s).
- Supervising or administering a training program.
- Development or review of training/course materials, aids, devices, etc., and evaluation of training results.
- Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis.
Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-9) in the Federal Service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of an Training Specialist, and that is typically in or related to the work of the position to be filled and experience that demonstrated a practical knowledge of the subject area of the position and of the methods and techniques of instruction.
Qualifying specialized experience includes: Teaching or instructing in an adult education program, secondary school, college, military installation or industrial establishment in the appropriate field(s); Supervising or administering a training program; Development or review of training/course materials, aids, devices, etc. and evaluation of training results; Work in the occupation or subject-matter field of the position to be filled that required training or instructing others on a regular basis.
NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.
OR
Education: Successful completion of a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related, in a major study - Education or a subject area related to the Training Specialist position. Such education must demonstrate the knowledge, skills and abilities necessary to do the work of the Training Specialist position and must have been obtained in an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation.
OR
Combination: Equivalent combination of successfully completed graduate level education (beyond the second year) and specialized experience, as described above, which may be used to meet total experience requirements for this grade level. The education portion must include graduate courses in Education or a subject area related to the position and such education must demonstrate the knowledge, skills and abilities necessary to do the work of the Training Specialist position and must have been obtained in an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies for this position:
- Creative Thinking
- Customer Service
- Education and Training
- Information Assurance
- Oral Communication
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: Work is primarily sedentary but includes standing, bending, walking, and carrying light/medium loads of
paper, office files, supplies, and equipment. Extended periods at a computer terminal and standing to instruct are required. Occasional weekend/evening duty may be necessary to assure training availability; minimal local travel may be required
Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Responsibilities:
The primary purpose of this position is to plan, develop, implement, and evaluate a comprehensive New Employee Orientation (NEO) and Learning Management System (LMS/TMS) program for the medical center. This program ensures all staff receive required onboarding, mandatory education, and competency based training, and that opportunities are provided for continuing education and professional development. The incumbent functions as an educator/staff development specialist and technical LMS administrator, responsible for assessing educational needs across occupational specialties; designing and delivering multimodal training; tracking and documenting completions; and maintaining compliance with Joint Commission, OSHA, VISN, VA, and other regulatory requirements.Duties include but are not limited to:
NEO Program Coordination & Instruction:
- Plans, develops, implements, and evaluates NEO activities for new employees, students, and contract staff in a cost effective manner, integrating the organization's mission, vision, values, and strategic plan.
- Collaborates with the Education Coordinator, Nurse Educators, subject matter experts (SMEs), presenters, Human Resources, and other stakeholders to coordinate and continuously improve NEO content, delivery, logistics, and outcomes.
- Designs NEO materials and methodologies according to performance objectives and learner needs, utilizing traditional classroom, multimedia, teleconferencing/videoconferencing, and distance learning modalities consistent with adult learning and accelerated learning principles.
- Instructs effectively and creatively across cognitive, psychomotor, and affective domains; updates materials to reflect technological changes, evolving requirements, and best practices.
- Ensures NEO topics and training meet Joint Commission, OSHA, VISN, and VA requirements; tracks and records attendance and completion; follows up with supervisors on nonattendance and coordinates rescheduling as necessary.
- Analyzes NEO effectiveness using Kirkpatrick or similar evaluation models; implements improvements based on data, learner feedback, and stakeholder input.
LMS/TMS Administration & Learning Management:
- Serves as the Talent Management System (TMS) administrator for assigned domains; creates and manages Items and associated components (e.g., Content Objects, Documents), places Items in Catalogs and Curricula, and ensures web based content interfaces correctly with TMS.
- Performs Assignment Manager, Scheduling Manager, Registration Manager, and Item Manager functions: creates Scheduled Offerings; registers users; records attendance; resets passwords; provides first line support to TMS users; and runs standard/ad hoc reports to monitor compliance and completions.
- Develops and maintains systems to manage and track training achievements; produces compliance dashboards and reports for managers and leaders; trains supervisors and staff to access, maintain, and update TMS records and to monitor progress and identify shortfalls.
Continuing Education & Specialty Training:
- Identifies specialties where continuing education or competency validation is required or desirable; reviews local, VISN, and VA policies and Human Resources qualification standards to determine training requirements.
- Develops targeted education plans to address identified needs; creates training materials (including computer based courses); coordinates broadcast learning; and arranges SME input to ensure relevance and validity.
- Coordinates schedules, rooms, equipment, and communications for classes; ensures prerequisites are communicated and met prior to attendance.
- Maintains an up to date library of educational information across hospital specialties; provides resources on career pathways and support programs (e.g., financial aid, preparatory courses) to facilitate development.
- Serves as a resource to supervisors when developing Performance Improvement Plans (PIPs) and Personal Development Plans (PDPs), providing mechanisms to monitor progress.
Program Evaluation & Analytics:
- Analyzes trends in training requests, participation, and completion data to identify future program needs and opportunities for process improvement.
- Applies quality improvement principles and tools to assess processes and implement effective follow up actions that improve patient care, staff performance, and work products.
Work Schedule: Monday-Friday: 7:30am-4:00pm and may include some evenings.
Telework: Not Authorized
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required
Position Description/PD#: Training Specialist-NEO Coordinator/PD252900
Salary : $74,678