What are the responsibilities and job description for the Program Specialist - CPE position at William Rainey Harper College?
Education:
Bachelor’s degree education, business, public administration, computer science, communications, counseling, health care, or related field or equivalent professional experience is required.
Experience:
A minimum of one year of experience in facilitating or coordinating training programs for adults. Proficiency with Microsoft suite of products required. Evidence of strong organizational, communication, problem-solving, and analytical skills. Familiarity with software tools such as Banner, Monday.com and Salesforce Cloud preferred.
Working Conditions:
Work is primarily indoors in an office environment. Occasional evenings and weekends required.
Equipment/Tools Used:
Utilizes standard office equipment to perform the duties of the role.
General Function:
Prepares and manages CPE portfolio of courses and programs, scheduling of class sessions, including use of CurriCUNET and Banner. Assists program coordinators in the promotion of all CPE programs through email and phone inquiries, information sessions, community events, as well as through digital and traditional marketing venues.
Characteristic Duties:
Maintains day-to-day operations for a portfolio of on-site, online, and hybrid workshops, courses, and programs including registration, technology, and classroom support.
Manages the overall CPE scheduling of courses following Harper College timelines for three semesters per academic year (summer, fall, and spring), including preparation, data entry, as well as reviewing and monitoring for accuracy. Works with multiple college departments to schedule room usage for meetings and events.
Assists in the preparation of oral and written communications including presentations, reports, marketing, and forms. Report feedback on the program success, completion rates, and enrollment results, noting areas for growth and development.
Maintain status of certifications and digital badges awarded within the CPE department, noting the credentialling institution and all individuals who have successfully earned these credentials. Monitors program certification for compliance.
Assist in the management of grant activities, including ensuring that expenses, outcomes, and programs meet expectations.
Provides program participants with information about funding through the Workforce Innovation and Opportunity Act (WIOA), internal and external grants and scholarships, and payment plans. Supports the Manager and Program Coordinators in seeking funding opportunities to support student success and program development.
Create a calendar of activities for the division including scheduling, marketing, finance, contract renewal, and other deadlines.
Supports departmental marketing, outreach, and promotional activities including preparation of the semester brochure, website pages, flyers, social media, information sessions, and outreach events. Keeps informed about all CPE offerings as to fully represent the department and understands current trends in the represented industries.
Uses college processes to ensure students have a positive experience at every phase of their training with CPE, including course completion and ongoing communications.
Provide administrative support to Program Manager and Program Coordinators, including recording and updating key processes in the departmental standard operating procedure (SOP) guide.
Assists CPE Manager in tracking and reviewing the departmental budget.
Performs related duties as assigned.