Program Coordinator - CPE

Education:

Bachelor’s degree education, business, public administration, computer science, communications, counseling, health care, or related field is required. Master’s degree preferred.

Experience:

A minimum of two years of experience in facilitating or coordinating training programs for adults. Evidence of strong organizational, communication, problem-solving, and analytical skills.

Working Conditions:

Work is primarily indoors in an office environment. Occasional evenings and weekends required.

Equipment/Tools Used:

Utilized standard office equipment to perform the duties of the role. Uses digital tools for any of the following: customer relationship management, email campaigns, project and task management, hiring faculty, scheduling, and maintaining shared departmental files. A basic understanding of available learning technologies is preferred.

General Function:

The Program Coordinator is responsible for the development, coordination, and day-to-day oversight of a portfolio of Continuing Professional Education (CPE) training workshops, courses, and programs in in-demand career fields. These include, but are not limited to health care, technology, business, logistics, public administration, and/or transportation. Directs the daily activities of program vocational lecturers as it relates to classes/training workshops, etc. Promotes programs in the portfolio through email and phone inquiries, information sessions, community events, as well as through digital and traditional marketing venues.

Characteristic Duties:

Maintains day-to-day operations for a portfolio of on-site, online, and hybrid workshops, courses, and programs including course development and implementation, ensuring technology and classroom needs are met, support of current and potential participants, and reporting.

Develops and maintains reports for student enrollment, completion and job placement.

Develops the CPE schedule of courses following Harper College timelines for three semesters per academic year (summer, fall, and spring), including planning, budgeting, hiring instructors, and logistics.

Directs the daily activities of program vocational lecture and working with them to continually improve offerings and student outcomes.

Continues to grow the coordinator portfolio with relevant, in-demand programming, and phases out programs that no longer serve the college community. This includes the identification and development of programs that provide industry credentialing.

Conducts regular assessments and research on program quality and effectiveness through surveys, market data, classroom observation, enrollment reports, financial reports, and measuring alignment with institutional mission, values, strategy, guidelines, and policies.

Works with multiple departments to ensure program success including Academic Advising; Marketing; Admissions and Outreach; Academic Divisions, Chairs and Coordinators to develop, maintain, and promote CPE offerings.

Provides program participants with information about funding through the Workforce Innovation and Opportunity Act (WIOA), internal and external grants and scholarships, and payment plans. Seeks funding opportunities to support student success and program development.

Writes and maintains accurate information and recordkeeping for promotional venues, funding processes, grant reporting, and student success outcomes. Also includes recording and updating key processes in the departmental standard operating procedure (SOP) guide.

Reports on program portfolio (enrollment and updates) in team meetings, one-on-one meetings, on a schedule determined by the manager of CPE.

Coordinates credentialing exams for CPE program participants, and provides information, training verification, and badging for students as needed.

Identifies and maintains community partnerships to develop, promote, and implement quality programming.

Keeps educational partner contracts current, and ensures they are being delivered according to established requirements. Also ensures that deadlines are met regarding recertification for designated programs. (i.e., Illinois state-regulated industries)

Keeps informed about all CPE offerings as to fully represent the department and understands current trends in the represented industries.

Uses college processes to ensure students have a positive experience at every phase of their training with CPE, including registration, course completion, and ongoing communications.

Performs related duties as assigned.