What are the responsibilities and job description for the Call Center Customer Service Representative position at William Everett?
Description
We are currently seeking a Full-Time Hybrid Call Center Customer Service Representative to join our Parking Management team! The Customer Service Rep must live in the Chicagoland area due to training and the occasional in-office meeting. The individual hired will be responsible for taking incoming calls for our Parking Management Program. The selected candidate will become a key member of William Everett's Client Delivery Team and contribute to the parking management office's efforts to deliver outstanding customer service and resolve problemsThis position requires in-office training for two weeks. Additionally, in-office work is required for 2 days per month (1 day every other week).
Responsibilities:
• Conduct inbound and outbound service calls with customers within the required time period.
• Achieve daily performance metrics pertaining to the average number of calls handled per hour.
• Resolve issues to minimize escalation to higher support levels.
• Take action to resolve pending or open issues within a reasonable timeframe.
• Help to promote a positive team atmosphere.
• Meet daily processing goals and targets while paying close attention to detail.
• Use a computer to complete basic tasks, including starting and stopping software applications and opening, closing, and saving electronic files.
• Operate additional office equipment, including printers, copy machines, and fax machines
• Additional duties may be expected depending on availability and fluctuation in volumes
Requirements
• High School Diploma or equivalent
• Experience in providing customer service over the phone and dispute resolution.
• Intermediate computer skills
• Authorized to work in the US for any employer
• Must live in the Chicagoland area
• Must be able to pass a criminal background check
• Must be flexible to potential extended work hours
• Must be Authorized to work in the US for any employer
• Must live in the Chicagoland area
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.
We are currently seeking a Full-Time Hybrid Call Center Customer Service Representative to join our Parking Management team! The Customer Service Rep must live in the Chicagoland area due to training and the occasional in-office meeting. The individual hired will be responsible for taking incoming calls for our Parking Management Program. The selected candidate will become a key member of William Everett's Client Delivery Team and contribute to the parking management office's efforts to deliver outstanding customer service and resolve problemsThis position requires in-office training for two weeks. Additionally, in-office work is required for 2 days per month (1 day every other week).
Responsibilities:
• Conduct inbound and outbound service calls with customers within the required time period.
• Achieve daily performance metrics pertaining to the average number of calls handled per hour.
• Resolve issues to minimize escalation to higher support levels.
• Take action to resolve pending or open issues within a reasonable timeframe.
• Help to promote a positive team atmosphere.
• Meet daily processing goals and targets while paying close attention to detail.
• Use a computer to complete basic tasks, including starting and stopping software applications and opening, closing, and saving electronic files.
• Operate additional office equipment, including printers, copy machines, and fax machines
• Additional duties may be expected depending on availability and fluctuation in volumes
Requirements
• High School Diploma or equivalent
• Experience in providing customer service over the phone and dispute resolution.
• Intermediate computer skills
• Authorized to work in the US for any employer
• Must live in the Chicagoland area
• Must be able to pass a criminal background check
• Must be flexible to potential extended work hours
• Must be Authorized to work in the US for any employer
• Must live in the Chicagoland area
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.
Salary : $20