What are the responsibilities and job description for the Contact Center Representative - Call Center - Customer Service position at HealthCare Associates Credit Union?
Be the Voice That Makes a Difference Join a Purpose-Driven Team at HealthCare Associates Credit Union
Are you someone who thrives on helping others, solving problems, and creating positive experiences? At HealthCare Associates Credit Union, we're not just another financial institution-we're a mission-driven team dedicated to helping our members "Bank Healthy" by providing exceptional service and personalized financial solutions.
We're looking for a Contact Center Representative to be the welcoming voice of HACU-the first point of contact and a lasting impression for our valued members.
Why You'll Love Working With Us:
- Competitive Pay: $23.21 - $27.85/hr (based on experience, skills & knowledge)
- Work-Life Balance: 35-hour work week
- Generous Time Off: 4 weeks of paid time off all federal holidays off
- Robust Benefits Package: Medical, dental, vision & more
- Retirement Support: 401(k) with up to 4.5% match plus 4% employer contribution
- A Team That Feels Like Family: Supportive, collaborative, and purpose-driven culture
What You'll Be Doing:
- Be the first voice our members hear-offering warmth, professionalism, and a can-do attitude
- Help members manage accounts, loans, online banking, and other services
- Answer questions, solve issues, and educate members about products and promotions
- Identify opportunities to recommend tailored solutions that meet each member's financial needs
- Work closely with your team to achieve service and sales goals
- Embody our service promise: Respect, empathy, and ownership in every interaction
What You'll Bring:
- High School Diploma or equivalent
- Customer/Member Service experience - preferably in a Financial Institution setting but not required
- Meet monthly sales goals
- Loan processing experience preferred, but not required
- IRA experience preferred, but not required
- Excellent communication skills both verbal and written
- Ability to work well under pressure and multitask
- Enjoy problem solving and interaction with members
- Excellent interpersonal skills
- Strong phone etiquette, pleasant voice and demeanor
- Type 20-30 words per minute a plus
- Team oriented
Why This Role Matters:
At HACU, we believe that financial health is a key part of overall well-being. As a Contact Center Representative, you'll play a vital role in helping our members navigate life's financial journeys with confidence and care.
If you're ready to make an impact and grow your career with a credit union that truly puts people first-we'd love to meet you.
Apply today and help our members "Bank Healthy."
This is an onsite position.
HACU is proud to be an Equal Opportunity Employer.
Salary : $23 - $28