Client Technology Specialist

Company Information: Fivestone Technologies is a Texas-based technology services and solutions provider helping businesses improve operations, security, and growth through managed IT services, cybersecurity, cloud solutions, infrastructure management, strategic consulting, and end-user support. We focus on responsiveness, accountability, long-term client partnerships, and innovative technology platforms that bring smart connectivity, automation, and digital experiences to modern communities and businesses. Our team values service, continuous improvement, integrity, and technical excellence, giving employees opportunities to solve meaningful challenges and help shape technology outcomes for our clients. 

Position Summary: The Client Technology Specialist is a client-facing technical support role responsible for Microsoft 365 administration, identity and access management, endpoint and network troubleshooting, cybersecurity support, and technology recommendations across managed client environments. This position requires strong technical judgment, clear communication, ownership of client issues, and the ability to translate technology needs into practical solutions. 

Key Responsibilities: 

• Serve as a primary technical contact for client support requests across tickets, phone, email, remote support, onsite visits, and escalations. 

• Troubleshoot and resolve issues involving Microsoft 365, Windows and macOS endpoints, cloud applications, networking, security tools, printers, mobile devices, and business systems. 

• Administer Microsoft 365 client environments, including Exchange Online, SharePoint Online, Teams, OneDrive, Defender, Intune, licensing, permissions, groups, and security policies. 

• Manage Microsoft Entra ID user lifecycle processes, access controls, authentication issues, Conditional Access, Multi-Factor Authentication, onboarding, and offboarding. 

• Monitor and respond to security alerts, endpoint protection concerns, risk indicators, and cybersecurity improvement opportunities. 

• Document incidents, troubleshooting steps, resolutions, recommendations, and client communications in the PSA platform. 

• Support Microsoft 365 migrations, client onboarding, tenant optimization, compliance, retention, and governance initiatives. 

• Build trusted client relationships by communicating clearly, setting expectations, and providing practical recommendations that improve security, productivity, reliability, and efficiency. 

• Identify opportunities for additional services, licenses, security solutions, managed service enhancements, and technology upgrades that create measurable client value. 

• Participate in after-hours support rotation as required. 

Required Education, Experience, and Qualifications: 

• 3 years of experience supporting Microsoft-centric business environments, preferably within a Managed Service Provider (MSP) or multi-client support model. 

• Hands-on experience administering Microsoft 365, Microsoft Entra ID, Exchange Online, SharePoint Online, Teams, OneDrive, Defender, Intune, licensing, permissions, groups, Conditional Access, and Multi-Factor Authentication. 

• Strong troubleshooting skills across Windows, macOS, endpoints, remote users, cloud applications, printers, mobile devices, DNS, DHCP, TCP/IP, VPN, wireless networking, and firewalls. 

• Experience using ticketing systems, documenting service activity, managing escalations, and communicating clearly with clients and internal teams. 

• Strong prioritization, problem-solving, customer service, and written and verbal communication skills. 

• Valid driver license with ability to travel to client locations as needed. 

• Preferred certifications include Microsoft 365 Certified Administrator Expert, Azure Administrator Associate, Security Administrator Associate, or Modern Desktop Administrator. 

• Preferred tool experience includes Intune, Microsoft Defender, SharePoint Online, Teams Voice, ConnectWise PSA/RMM, Huntress, SentinelOne, Datto, or SaaS backup solutions. 
• Candidates with equivalent combinations of relevant education, training, and practical experience are encouraged to apply.

Working Conditions: 

• Prolonged periods sitting at a desk and working on a computer.  

• Must be able to lift 15 pounds at times.  

• Positions self to install equipment, including under desks.  

• Moves throughout the building to access files.  

• Must be able to comprehend and follow written and oral instructions.    

• Must be able to complete tasks even with frequent interruptions.    

• Must be able to use discretion and independent judgment as needed.    

• Must be able to speak clearly on the phone and to fellow workers.  

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible. 

I acknowledge that I have read and understand the description of this position and have had the opportunity to ask my supervisor about any points I did not understand. I hereby state that I can perform the essential functions of this position with or without reasonable accommodation.